rhino123

3 Posts

6807

January 23rd, 2019 00:00

XPS 15 9560 - 2nd HDD NOT showing up(NVMe SSD + 2.5" HDD)

Hello

I have the XPS 15 9560, 56 wH battery - it came with the toshiba 256gB nvme ssd and i wanted to add a 2tb HDD in the empty sata bay.

I purchased the sata cable, rubber rails etc and a Seagate Baracuda 2TB (ST2000LM015). But when inserting the drive it does not show up in Disk manager, only in Intel Rapid Storage technology.

I changed from raid to AHCI using this guide https://www.youtube.com/watch?v=9ngnIKqPOc4 but it made no difference, despite what i read from others.

Do i need to change other drivers or am i missing something simple? if anyone can help me out i would appreciate it a lot. Cheers !

Responses(7)

R

rhino123

3 Posts

0

February 19th, 2019 18:00

Thank you Alan !

I follow your link https://www.dell.com/support/article/us/en/19/sln315737/windows-10-new-ssd-not-detected-in-disk-management?lang=en

and all i had to do was remove the drive from a storage pool it was randomly allocated to.

I then went into disk management where the drive was now appearing, formatted the drive and now its working great !

JOcean

7 Technologist

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12.1K Posts

0

January 23rd, 2019 06:00

Have you turned off Secureboot? Also in Disk Management, do you see an unallocated drive? You have to allocate the drive and format before it is seen in Windows. http://www.tomshardware.com/answers/id-2764740/hard-drive-show-disk-manager-windows.html

Dell-Alan D

3 Apprentice

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1.2K Posts

0

January 23rd, 2019 06:00

Hi @rhino123, Can you advise if the drive is detected in the device manager and BIOS? The issue appears to be quite common and there doesn't appear to be a specific fix as one solution works for some but not for others. My suggestion would be to try what is mentioned in this third party youtube link about running memory diagnostics from within Windows - https://www.youtube.com/watch?v=76pAKsBlaHA Alternatively, you could try the following info from this Dell article. It refers specifically to an SSD but the same info could apply to the HDD - https://www.dell.com/support/article/us/en/19/sln315737/windows-10-new-ssd-not-detected-in-disk-management?lang=en I hope this helps and I look forward to your reply. Alan

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jphughan

4 Operator

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14K Posts

0

January 23rd, 2019 07:00

@JOcean, Secure Boot would not affect the detection of a drive at a hardware level. It's not a good idea to suggest that people disable security features when there isn't a reasonable expectation that it might fix the issue in question. The only time disabling Secure Boot would be necessary would be if someone needs to boot from an environment that uses an unsigned UEFI bootloader or if they need to use Legacy BIOS booting.

JOcean

7 Technologist

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12.1K Posts

0

January 23rd, 2019 08:00

Duly noted and thanks for the input. It is always appreciated!

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rhino123

3 Posts

0

February 19th, 2019 18:00

I notices in my bios secure boot was turned off, should I re enable it? i run the default windows 10 from the ssd, and now the 2tb hdd is working, and have not changed boot settings from the factory. Thank you

Dell-Alan D

3 Apprentice

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1.2K Posts

0

February 20th, 2019 01:00

@rhino123 wrote:
I notices in my bios secure boot was turned off, should I re enable it? i run the default windows 10 from the ssd, and now the 2tb hdd is working, and have not changed boot settings from the factory. Thank you

@rhino123 thats great to hear you got the issue resolved. I would recommend leaving Secure Boot disabled in the BIOS.

Alan

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