XPS 15 9560 battery Full Charge Capacity getting reduced fast.

Hi facundo.victor,

Thanks for posting.  Apologies that your system is not performing as expected.

Battery life is normally calculated in charge/discharge cycles rather than watt hours.  Here is some information you may find helpful:

Laptop Battery FAQ

Thanks for your answer and information!

I'd like to know how to buy a battery to Dell for my XPS 15 9560, I want to have a backup, as I work with it and I consider it an important tool for my work.

I don't find the options on the page to buy it, and I don't want to buy one through amazon that may not be a Dell battery, but a "compatible" one that could fail.

Best regards,
Facundo

Could anybody from Dell answer this question? Mine just stopped working after only 13 months and not very intense use

Dell sometimes has unexplained issues providing replacement batteries. Contact Dell service for this. Most of those sold elsewhere are fakes. 

Li-ion battery lifetime is mostly quoted roughly 500 full cycles. If you're not a heavy battery user and you think the capacity is degrading too fast, make a warranty claim asap - later it will be regarded as "normal wear"; and it may be difficult to get a replacement even if you want to pay. 

> Charge your battery online when its less then 20%. 

Nonsense, this applies to older batteries. With li-ion, avoid draining to the bottom, but also charging to the max (better set max charge to 90% using Dell Command | Power Manager, charge to 100% only when needed). High-current drain also isn't healthy. 

I bought my Dell XPS 15 9570 (with 97 WH battery lifespam) around 16 month ago

And now it's Full Charge capacity has dropped from (97,003 to 48,860) which is infurious, I think.

Is this normal for other users too..

I am curious.