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December 22nd, 2018 11:00

XPS 15 9560, missing keystrokes

Since the latest bios upgrade to 1.12.1 my 9560 keyboard is missing keystrokes. There have been updates for the 9570. Is there one coming for the 9560?

The cmputer has becoepetty mchunusabl sine this started happing.

Regards, John

92 Posts

December 23rd, 2018 03:00

 


@Indolent wrote:

It's interesting that the latest bios upgrade offered by Dell for the 9560 is Version 1.5.0, (12 Oct 2017) but I have BIOS 1.12.1, 2018-10-02 installed. Is there a way to return to an older Bios?


They're all here, about a third of the way down the page:

http://downloads.dell.com/published/pages/xps-15-9560-laptop.html#Drivers

7 Technologist

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12.1K Posts

December 22nd, 2018 11:00

I do see your point and unfortunately it appears to be a widespread BIOS problem as the following link can attest to. It looks like the 95xx series has been affected.

https://www.dell.com/community/XPS/XPS-15-9570-keyboard-skipping-keys/td-p/6092834

5 Posts

December 22nd, 2018 16:00

It's interesting that the latest bios upgrade offered by Dell for the 9560 is Version 1.5.0, (12 Oct 2017) but I have BIOS 1.12.1, 2018-10-02 installed. Is there a way to return to an older Bios?

5 Posts

December 23rd, 2018 13:00

Thanks Larry.

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