XPS 15 9570 4k Screen Color Issue

I just bought an XPS 15 with the 4k display and I am noticing that there is a red time to one side and a green tint to the other. I have also noticed that the brightness of the display is a bit darker around the edges. Also, the right side of the screen (the green side) is a little darker than the left. This is mostly noticeable on screen with white and light grey, which is most of the internet. I bought this specifically for the display, so this is pretty disappointing. 

Anybody else have this issue?20181205_001501.jpg

 

8 Replies
Moderator
Moderator

Re: XPS 15 9570 4k Screen Color Issue

bretthemonster,

Click the link below for information resolving the tint issue.

How to Troubleshoot Display or Video Issues on Dell Laptop LCD Panel

 

For my notes, click my username and send me the pc service tag number via private message.


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erodygin
1 Copper

Re: XPS 15 9570 4k Screen Color Issue

Hi, Have you got the problem fixed? I have the same thing with my XPS 15 I just bought. I am going to contact support on Monday and probably ask for replacement.
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Moderator
Moderator

Re: XPS 15 9570 4k Screen Color Issue

@erodygin

 

Thank you for your message. I will be glad to assist you with this.

 

Did you get a chance to try the steps provided in the link above?

 

Have you tried using the system in a well-lit environment to check if the issue persists?

 

Please share an image of the issue & I will help further on this.

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Sreejith R) & send a private message with the service tag, registered name & email address.

 

How to locate the service tag

 

 

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erodygin
1 Copper

Re: XPS 15 9570 4k Screen Color Issue

Hi @Dell-SreejithR I have arranged for screen replacement. Thank you
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Moderator
Moderator

Re: XPS 15 9570 4k Screen Color Issue

Glad to know that you are getting assistance with this. Feel free to reach out to us if you need any assistance, we will be glad to assist you.

 

 

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Martin Sar
1 Copper

Re: XPS 15 9570 4k Screen Color Issue

I had the same issue and Dell replaced my screen 4 times. It did not fix it. Now I am out of warranty and will have to live with this. It **bleep** for such an expensive laptop, especially if you want to use it for photo editing.

Hope the screen replacement fixes it for you

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erodygin
1 Copper

Re: XPS 15 9570 4k Screen Color Issue

Same here. Dell replaced my screen twice with no result. After reading how people replaced it 3,4,5... times without any result, I just accepted the last one. It's very frustrating, I also expected to use this machine professionally for graphics.

Other parts including motherboard, speakers, fans, daughterboard were also replaced. I own the laptop for more than 3 months and fight with different drivers issues every few days...

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Daniel X.
1 Copper

Re: XPS 15 9570 4k Screen Color Issue

Yeah me too. Well i'm on the XPS 9560 and this really bugs me. Especially my unit has been through around 6 screen replacement and the problem still persist. I bought this laptop mainly like you, for the screen. Mine also had rainbow like effect. Now that my machine recently out of warranty guess i'm screwed.

 

Btw you got any solution to this?

 

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