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1 Copper

Re: XPS 9570 bring back the 78C GPU set-point

I don't usually game much on my laptop - and I noticed that recently it started acting up and all games became totally unusable. I was scratching my head, wondering if I have gone crazy or the drivers were messed up. Now I found this and realize that it's Dell that updated bios and now my laptop is useless when it comes to GPU!

 

GPUThrottle.png

What get's me really mad is that this isn't just your run of the mill "you loose 30% performance" throttling - that I can live with, after all it's not a gaming laptop. But when I run a benchmark, I notice that the GPU drops to like 100Mhz, so it's working at 10% performance!

Does anyone else experience throttling this crazy, or is it just me? Mind you, I am in an office in UK, like 20 degrees ambient temperature. What would this work like if it was summer in Dubai? Or is my unit just messed up in some way that's beyond what you guys are discussing here? At the moment it's basically useless and I will be returning it for refund if I don't find a way to solve this.

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2 Iron

Re: XPS 9570 bring back the 78C GPU set-point

IF the temps hit 74 then it will throttle as much as it needs to so that the temps stay there.  No way around it.  Dell doesn't care if your speed drops, they think it's "fine" for 3dmark.  I'd return it if you're in your window.

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1 Copper

Re: XPS 9570 bring back the 78C GPU set-point

What is the return window for these machines? I have a also considering this since it is ridiculous how often the fans kick in on this machine relative to low work load

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6 Thallium

Re: XPS 9570 bring back the 78C GPU set-point

Hi pirinto,

 

Here is information that may answer your question.

 

https://dell.to/2Z3KUNC

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2 Iron

Re: XPS 9570 bring back the 78C GPU set-point

Bump back up.  The fan issues aren't as bad with bios 1.6.0, but Dell won't fix that in future bios updates.  I still haven't heard anything back from Dell on the GPU set point though, I guess they've put me on ignore...

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2 Iron

Re: XPS 9570 bring back the 78C GPU set-point

Weekly bump, Installed bios 1.9.1 and still at a 75C set-point...

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2 Bronze

Re: XPS 9570 bring back the 78C GPU set-point

Just adding my voice here about reverting back to the 78c set point. Come on Dell, do your customers mean anything to you?! Apparently not it seems.

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1 Copper

Re: XPS 9570 bring back the 78C GPU set-point

The 9570 has been my last dell device as well, including everyone in my family, friends and anyone I know. It is not about having bugs or flaws in the system, its about not caring and not communicating. I cant even play 12 year old games on a pc, I paid 2400 Euros for. Bye dell

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1 Copper

Re: XPS 15-9570, bring back the 78°C GPU set point

CA!

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2 Iron

Re: XPS 15-9570, bring back the 78°C GPU set point

Weekly bump.  Just tweeted FA, maybe something can be done...

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