Pucc0,

What happens when you go into the camera settings and change the settings there prior to taking a pic?  Have you tried other camera apps?  Run the diagnostics on the webcam.

ePSA

The Dell XPS 9570 / Precision 5530 is shipped with the Dell™ Enhanced Pre-boot System Assessment (ePSA) diagnostics.

The Dell ePSA diagnostics perform a complete check of your system hardware. The ePSA is embedded in the BIOS and is launched by the BIOS internally (from the advanced boot menu). The embedded system diagnostics provide a set of options for particular devices or device groups allowing you to:

• Run tests automatically or in an interactive mode.
• Repeat tests
• Display or save test results.
• Run thorough tests to introduce additional test options to provide extra information about the failed device(s).
• View status messages that inform you if tests are completed successfully.
• View error messages that inform you of problems encountered during testing.

Launching the ePSA Diagnostics

• Tap F12 key repeatedly during system startup (at the Dell logo screen) until the BIOS Boot Menu appears on the screen.
• On the Boot Menu screen, select the Diagnostics option, and then press Enter

I have done all tests with no problems detected. I have followed the procedure on Dell's support site both running the component test for the integrated webcam and also uninstalled the driver and letting Windows update reinstall drivers.

There are no settings in Windows 10 camera app and in Skype. Everything is controlled by Microsoft.

The problem is also present in CyberLlink YouCam 8 but there are settings for the auto exposure here.

Pucc0,

At night in lamp light the image is orange. 

This is normal.

Is the orange visible in daylight? 

For my notes, click my username and send me the pc service tag number via private message as well as your Registered name
Email address
Phone number

any solution found for this? i have exactly the same problem. the only time the orange is gone is when i sit outside with bright daylight, which cannot be the standard with which a good white balance is measured?

Same problem here too.  I have a Dell XPS 15 7590 with Win 10.  It looks like I'm very sun-burnt all the time.  Webcam central settings are all greyed out, with no ability to change them.  I can't find my freakin' camera settings!  Help me out here.  This should be simple...

yea me too,im using 7590 my camera image appear to be orange. any solution? since its 2000$

I just received my new xps 15 9570 (2019 version).  The sunburned (orange) fleshtone is exactly what I am experiencing with this webcam.  I have found several online complaints discussing this problem, so evidently this is a well known issue.  I have tried the online diagnostics with no success - it simply tells me everything is up to date.  I use this computer constantly for online meetings, and on a large Zoom meeting, I am literally the only person with abnormal fleshtones.

I also can find no settings to adjust the webcam anywhere.  If I can't get an answer to this problem, I will be returning the computer and get one that performs at the level of the price tag.

The solution for me was Skype. If you don't have it, install it. When you adjust the settings in there, it adjusts it across all windows applications. Bogus, I know. But true.

Thanks for the tip. I’ll give it a shot when I get back to my office and let you know if it did the trick.  

Dell support sent me a follow up email, but it is from a no reply address. How do I send my codes?

Thanks for the heads up about Skype.  It did a good job of adjusting the color rendering.  I still have issues with the grainy appearance of the camera.  Dell has done a lousy thing in sticking a cheap camera and/or poor drivers in a very expensive computer.

Anyway - much appreciated!

Thanks for the tip on Skype! Still mad that the laptop I shelled out for doesn't work as well as the 7 year old chromebook I borrowed from my high school.

Does anyone have any idea how to get rid of the annoying lines that come across the camera as well?