JOnline76
1 Nickel

XPS 15 9570 fan hitting something inside

When _not_ running the cooling fan at full speed it sounds as if it is hitting something internally as it spins. It goes away once the fan gets up to speed if you are playing a game that requires a lot of processing power. When it makes this noise, if you flex the right-hand side of the laptop, or rest your hand on it as if you were typing, it gets louder, and sometimes goes away until you stop flexing it, or if you stop resting your palm on it.

It sounds as if there is just not enough clearance for what is in there.

Any ideas?

Thanks.

7 Replies
samos1111
3 Argentium

Re: XPS 15 9570 fan hitting something inside

It may be damaged, or have <Profanity removed>in something. 

You may consider checking yourself following the online service manual, or engaging Dell service. 

Community Manager
Community Manager

Re: XPS 15 9570 fan hitting something inside

Hi JOnline76,

Apologies that your system is not performing as expected.  Thanks for posting.

 

Here is information from the Dell knowledge base you may find helpful:

How to Troubleshoot Fan Issues

How to Fix Computer Fan Noise

 

If you still require assistance and the system is under warranty, you may contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.

 

If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service request. 


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


0 Kudos
JOnline76
1 Nickel

Re: XPS 15 9570 fan hitting something inside

These articles did not help, nor do they apply. I can clearly hear the fan hitting something on the inside of the laptop. It does not happen all the time, but it does happen when the fan is not at full speed. It is either accentuated or stopped by flexing the case one way or another. Something isn't right here.

 

CIBO_676
1 Nickel

Re: XPS 15 9570 fan hitting something inside

I'm having the same issue and get your fan replaced asap.  This has already happened twice to me and the support process is a giant pain.  I do regret purchasing my xps 15 9570...

0 Kudos
CIBO_676
1 Nickel

Re: XPS 15 9570 fan hitting something inside

Can someone from support reach out to me?  I'm having an awful experience here.  I've been on a xps support call for 30min + 27min queue.  And then about 30mins on support to run a battery of tests.

The fan is malfunctioning/broke!  I don't know what else to keep telling the support tech.  So frustrating.  From what I have read online, it is an issue that others have dealt with as well.

0 Kudos
Moderator
Moderator

Re: XPS 15 9570 fan hitting something inside

CIBO_676,

You will need to contact Dell Support by phone at 1-800-624-9896 to speak to a tech. Have you ran the diagnostics on the system? 
For my notes, click my username and send me the pc service tag number via private message

Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
Would you like to be a Dell Community Rockstar?
0 Kudos
JOnline76
1 Nickel

Re: XPS 15 9570 fan hitting something inside

 
0 Kudos