XPS 15-9575 2-in-1, touchpad freezing

I have tried all the possible fixed in this thread with only twmpotemp success. I finally bit the bullet Friday and called support. After an hour they decided I need to have my trackpad replaced. I will report back when it is done!

How often do you encounter this issue? My bottom part of touchpad becomes unresponsive for 10 or so seconds and it happens no more than once per day and it doesn't bother me at all right now. BIOS 1.1.7 (On 1.1.9 my laptop's fans often spin up at a temperature of 50-60 degrees while on battery) all latest chipset related drivers and latest drivers of intel graphics + amd vega. Two weeks ago, before I updated all drivers to the latest version I had encountered this behavior of my touchpad 10-15 times per day.

Oh my goodness, I have been struggling with the same issue for the past three months. I honestly wish I had the option to get a refund because I waited 2 months for Dell to replace my trackpad and the issue never got resolved. I just sent it back in around 3 days ago and I'm not sure if the issue is going to be resolved... Not sure what they will do if I am still having the issue when I get it back.

I have the same trackpad problem. Dell, we are waiting for an answer to solve this problem!

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@Terafile wrote:

How often do you encounter this issue? My bottom part of touchpad becomes unresponsive for 10 or so seconds and it happens no more than once per day and it doesn't bother me at all right now. BIOS 1.1.7 (On 1.1.9 my laptop's fans often spin up at a temperature of 50-60 degrees while on battery) all latest drivers of chipset related drivers and latest drivers of intel graphics + amd vega. Two weeks ago, before I updated all drivers to the latest version I had encountered this behavior of my touchpad 10-15 times per day.

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Now I have freezes each 2 minutes or so. What is going on?

Have anyone tried to see if this issue persists on linux distros?

I rolled back my Radeon driver to 18.9.3. So far so good but I will update this entry with my experiences....

Rolling back to 18.9.3 worked for me. This was a lifesaver.

I still wouldn't consider this a "fix" though Dell. I'm sure not going to permanently stay on 18.9.3 indefinitely. Obviously AMD/Dell have some kinks they need to work out so that we can be up to date on graphics drivers.

The above mentioned driver helps to solve this annoying problem but:

- Before installing it, you have to delete completely the current AMD driver and related to it driver components. I turned off Wi-Fi and deleted all graphics drivers (+ AMD audio related driver?) completely using DriverStoreExplorer program. Then installed Intel latest driver from Dell Support page and after that installed the 18.9.3 driver.

- On the next scan for Windows updates the installation for the new driver for AMD Vega will begin. I turned off completely the Windows Update service to stop driver update.

- Sometimes while on AC the buggy touchpad returns,but I figured out that if I set in Power Options - Advanced power settings - Switchable dynamic graphics set to Force-power-saving graphics and Radeon graphics power settings to maximize battery life, the issue won't appear again.

There is a new bios today, but don't see anything about touchpad in it.

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@Terafile wrote:

The above mentioned driver helps to solve this annoying problem but:

- Before installing it, you have to delete completely the current AMD driver and related to it driver components. I turned off Wi-Fi and deleted all graphics drivers (+ AMD audio related driver?) completely using DriverStoreExplorer program. Then installed Intel latest driver from Dell Support page and after that installed the 18.9.3 driver.

- On the next scan for Windows updates the installation for the new driver for AMD Vega will begin. I turned off completely the Windows Update service to stop driver update.

- Sometimes while on AC the buggy touchpad returns,but I figured out that if I set in Power Options - Advanced power settings - Switchable dynamic graphics set to Force-power-saving graphics and Radeon graphics power settings to maximize battery life, the issue won't appear again.

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Well it should not be considered as a fix to the problem as I encounter the problem every second day after driver was clean installed. I don't understand what is going on. 

I finally bit the bullet and let Dell replace my trackpad.

The repair involved pretty much replacing the entire top half assembly and the repair tech forgot to plug in my wifi antennas or tighten screws all the way. I can at least report that the trackpad issue has been resolved since and I have been using the new one for about a week without issue. 

I'm on the phone with support right now and the call is quickly headed that direction.  It's amazing to me that these calls take hours to walk through steps I've already taken.

This will be the second mail-in service request for this machine since I purchased it in April.  The first was to replace fan assemblies.  It's really disappointing that there are no lemon laws for new computers.

I took a gamble on Windows 10 and Dell and it has been nothing but regrets.  I can't wait to sell off this incredibly expensive Dell machine and be productive again.