Moab23
2 Bronze

XPS 8930 Dell Updates Necessary?

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Hello

Recently I've had issues with a random system freeze that happens during gaming (low and high intensity doesn't seem to matter). Doesn't always occur so there is no real pattern to it. Since I got the PC around August, its done this about 7 times in total. I should note the games played were used on my last PC and did not encounter this problem despite running with lower performance hardware (save for the PSU, 750 in my last one). 

I'm currently in the process of upgrading my PSU in the hope that fixes the issue, but I'm also wondering about Dell's updates. My reason for this is I get notification pop ups about updates all the time. I always click 'remind me later' now, because when I used to click 'install' nothing happened. Then I started hearing some nasty stories about these updates killing components.

When I rebooted after the last crash on Sunday night, the computer came back on and a pop up notification told me Dell Updates had installed, shortly before notifying me there were more to install.

Maybe it was a coincidence, but is there a chance its something related to a Dell Update that is causing this sudden freeze? I've tried to find how to disable or uninstall the Update program, but information is either outdated, doesn't match what I'm looking at in terms of program names, or isn't super clear on whether its a good idea to remove them or not. 

I already set SupportAssist Remediation to manual and adjusted my HDD power settings to correct an annoying, frequent hang up of a few seconds, but I retain this sporadic full freeze issue (screen goes black, comes back on, all frozen with the last image).

In Control Panel I see the following list:

Dell SupportAssist Remediation (I set this to manual in services.msc per suggestions on another thread)

Dell Update - SupportAssist Update Plugin

Dell Update for Windows 10

Is anyone aware of these programs causing such problems as I've described, and if so can/should these be removed?

I appreciate any guidance on the matter. I just want a bit more peace of mind with my system. 

 

 

 

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JOcean
5 Rhenium

Re: XPS 8930 Dell Updates Necessary?

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So can you uninstall Dell Update and Dell Support Assist? Absolutely and at that point you would have to manually check for Updates. In other words you would be like every other user that has built their own system and manually checks for updates. The first thing I did with my Dell systems was to clean install Windows so I would not have those programs and any other bloatware. And I have built many a system and check for the updates on those systems manually. The Dell programs just make it easier to ensure that your system drivers and Dell programs are up to date but the previously mentioned programs are not mandatory.




-Forum Member since 2016
-I do not work for Dell
-A user helping other users
-If you like an answer please click on thumbs up
-If a reply is a solution to your problem please click on Accept as Solution
Gaming on a home built ASUS B450-F Gaming with Ryzen 5 2600X
Real work on an Inspiron 15 5575 and Latitude E5430

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JOcean
5 Rhenium

Re: XPS 8930 Dell Updates Necessary?

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So can you uninstall Dell Update and Dell Support Assist? Absolutely and at that point you would have to manually check for Updates. In other words you would be like every other user that has built their own system and manually checks for updates. The first thing I did with my Dell systems was to clean install Windows so I would not have those programs and any other bloatware. And I have built many a system and check for the updates on those systems manually. The Dell programs just make it easier to ensure that your system drivers and Dell programs are up to date but the previously mentioned programs are not mandatory.




-Forum Member since 2016
-I do not work for Dell
-A user helping other users
-If you like an answer please click on thumbs up
-If a reply is a solution to your problem please click on Accept as Solution
Gaming on a home built ASUS B450-F Gaming with Ryzen 5 2600X
Real work on an Inspiron 15 5575 and Latitude E5430

View solution in original post

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Moab23
2 Bronze

Re: XPS 8930 Dell Updates Necessary?

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Thanks for the tip JOcean 🙂

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JOcean
5 Rhenium

Re: XPS 8930 Dell Updates Necessary?

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Glad to help out!




-Forum Member since 2016
-I do not work for Dell
-A user helping other users
-If you like an answer please click on thumbs up
-If a reply is a solution to your problem please click on Accept as Solution
Gaming on a home built ASUS B450-F Gaming with Ryzen 5 2600X
Real work on an Inspiron 15 5575 and Latitude E5430