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XPS 9360 Battery ONLY charge through USB-C.
Hello to everyone,
The Dell power adapter is not being recognized. The device is plugged in but not charging. I have tried another Dell charger which i know works fine to no effect here.
When i plug a regular charger the frontal light stay on for about 5 seconds - as it should normaly do when charging - then turn off.
See attached 2 screen shots.
Battery is working fine. I can charge it fully with my spare Dell USB-C charger (photo taken before i plug it with it).
There is a message with both Dell charger saying that they are not recognized?! Both legit Dell charger which WORK perfectly on my other XPS 9360 laptop.
Healthy BatteryNot recognized legit Dell charger?!
I have tried:
Plugged in a couple of working AC adapters directly in different rooms to no effect.
I have uninstalled the Microsoft ACPI-compliant control method battery from device manager and re-install to no effect.
The charger port was even replaced (brand new) to no effect.
I did not try downgrading the BIOS yet...not certain it will be a fix either?
Plugged a Dell USB-C charger and it worked but it should not be a long term solution.
Any idea or solution please?
Thanks.
jphughan
9 Legend
9 Legend
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14K Posts
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December 3rd, 2019 14:00
@Fab_Bear if AC adapters that you have confirmed are good via testing with other systems are showing up as unrecognized and the battery charges properly over USB-C, then the fix will be either replacing the AC adapter jack (if that's a separate part on that system) or the entire motherboard (if it's not). If the system is still under warranty, I would contact Dell to arrange a repair. If not and the AC adapter jack is a separate part, that part should be very inexpensive and easy to find and install. If you need a whole new motherboard, you might decide it makes more sense to simply rely only on USB-C power sources, although that admittedly might be difficult if you have other USB-C devices that don't supply power given that the system only has one USB-C port.