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XPS 9365 - Bitlocker Recovery Key on every startup
Hello
After last updating Dell Update, I'm getting messages "Bitlocker Recovery Key on every startup". TPM option is missing in the system BIOS setup XPS.
Windows can't detect TPM.
powershell.exe get-tpm TpmPresent : False TpmReady : False ManufacturerId : 0 ManufacturerIdTxt : ManufacturerVersion : ManufacturerVersionFull20 : ManagedAuthLevel : Full OwnerAuth : OwnerClearDisabled : True AutoProvisioning : NotDefined LockedOut : False LockoutHealTime : LockoutCount : LockoutMax : SelfTest :
What can I do to fix that?
Saltgrass
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April 9th, 2018 18:00
SQx
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April 9th, 2018 18:00
Thank you, but main problem that TPM option is missing in the system BIOS setup XPS.
P.S. I'll try to calling tech support.
SQx
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April 9th, 2018 19:00
I do not know where it should be now (after last update). But before it could be found in "Security" section.
Saltgrass
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April 10th, 2018 08:00
The only place I remember seeing the
TPM is in the Device Manager under Security Devices.
Have you tried to initialize the device?
SQx
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April 10th, 2018 15:00
>I don't see anything in the Security or other areas.
Could you tell me please, are you scrolling down?
Saltgrass
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April 10th, 2018 20:00
I will assume you are running your system as UEFI?
SQx
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April 11th, 2018 13:00
Yes.
Please don't waste my time (like that question). I would like to hear the opinion of a specialist.
Dell-Alan D
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April 12th, 2018 07:00
Hi,
I see that you are encountering issues with the TPM on your system. Going on the information from the thread you have tried the following - disabled bitlocker and decrypted the drive before attempting a BIOS update. After checking the BIOS under the security section and checked that TPM is set to on - is this correct?
Can you also try the last few steps at the bottom of the following article to see if it gets the TPM functioning and let me know the outcome please so I can advise further - http://www.dell.com/support/article/uk/en/ukbsdt1/sln305777/tpm-option-is-missing-in-the-system-bios-setup-latitude-precision-or-xps?lang=en
Alan
SQx
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April 12th, 2018 13:00
Thank you very much Alan D!
Your article helped, the problem is solved.
Dell-Alan D
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April 13th, 2018 00:00
That's great to hear!
Alan
manihura2020
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December 3rd, 2018 02:00
manihura2020
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December 3rd, 2018 03:00
Hello
I am facing the problem with my Laptop. Everytime I try to log in My computer ask me to enter BitLocker Recovery Key which I don't have now.
I have also tried to format it but it always ask me the same Bitlocker Key.
My laptop is Dell Ultrabook XPS 12 running on win 8.1.
What Can I do? I need your help if you can. Plz.
Paul