XPS 15 9570, Slide to Shutdown, random restarts

Hey Homie @Ganyobi 

I know, there is very little help on this issue. I was wondering if I had a brick in my hands.

I recently stripped down the entire laptop to examine the switch, everything seemed fine, but also, what would I know, I am not an engineer!

Anyway I put the whole thing back together again, and it booted into windows recovery, I chose Reset Windows, (this time it didn't restart) and so far everything seems fine.

I recommend taking off the back case and unplugging the battery, then pressing the power button for 15 - 30 seconds to drain any flea power, before plugging back in. Then try a windows reset and see what happens.

I've heard that hard resets, also just by pressing the off button for 15 secs can help with bootloops.

So I recommend trying either of these.

Good luck.

Never mind I'm still getting slide to shutdown issues. Gonna try bios recovery

I have been speaking to Dell Support.

As at now, I am currently using my laptop in a clean boot mode and its been a whole day no shutdown yet. Seems to be working fine. 

Hey @Ganyobi 

Thanks for the reply. How was this fix been treating you so far? I am going to DM you my email to better communicate.

If you are still restarting check your bios power logs - I had WDT errors and ASF 2 force off errors, which better documented than slide to shutdown issues.

To troubleshoot mine better I am going to unplug the battery and run off AC power only to check that it isn't some hardware related battery issue.

Correct me if I am wrong but the fix has to do more with isolating what start up programs may be causing the issue? Someone else mentioned that Citrix was the issue for them, if you even have that installed.

Check your DMs!

Thanks

I've had an odd issue with the 9550 manifesting by the laptop waking up in my bag, and subsequently refusing to sleep/hibernate/soft shutdown - it would restart after a couple of seconds. 

Debugging the Event log etc I found the problem was with the "Hibernate After" feature. The laptop woke up to switchover to Hibernate, but failed and woke up to this weird state instead. Worked around by turning off Hibernate After. 

Of course, your issue may be unrelated. 

I'm having the exact same issue. In my event log its saying someone pressed the power button sometimes and I'm not touch that either. I have ran all the diagnostics and it comes back clean. Has anyone fully resolved this issue yet?

As far as I know no-one has solved it.

I've just done a clean install of Windows and inserted a new CMOS battery and am still getting it.

If you find a solution or at least cause of the issue please post here.

I tried to open a case with Dell's support since mine is still under warranty. However, since I upgraded my system to windows 10 pro with my own Microsoft license key, they deny my support. It's crazy that the same computer can be ordered with Pro, but since I have Microsoft Partner Licensing and chose to save $100 when ordering this and used my companies license directly from Microsoft, they will not help me. I guess I will have to reload with home and wait for the issue to happen again. I can't believe a company could deny support for this reason.

Has anyone been able to solve this issue yet? For me, it started a few days ago, first occasionally, and now my laptop has been rendered useless. I'm stressing about it going off while I'm typing this out. It happens at least every 5 minutes or so. Slide to shutdown pops up and without ANY prompt from me it will instantly shut down. Sometimes also when I move or touch the laptop. 

Hey man, I think it's some sort of hardware issue. Likely some short or bad motherboard connection. You likely need a new MB. I haven't even fixed mine yet.

Does anyone have a solution to this problem yet? I have had both my motherboard and fan replaced and this fixed the issue for about two months, but now it's back. Yesterday the slide-to-shutdown screen reappeared 3 times. Lappy would even shutdown at startup while booting. I know the frequency of these occurrences will only go up from here on out, this is exactly what happened the last time. I'm stressed out about my lappy shutting down as I type this. 

Sell the laptop man, would be my advice. I'm selling mine as is.

I would have thought it was the motherboard. Perhaps it is also the touch ID board too?

Same here man, on Dell Inspiron 15 7000 Gamjng laptop.

I'm experiencing this more after the new windows, intel and Dell updates not long ago.

I'm just frustrated. Especially knowing a lot of people are experiencing this problem and not a single Dell employees seem to care

Exactly the same problem with a new Dell Latitude 5510. Fortunately, it's still under warranty, but I don't know how I can prove the problem, since it appears randomly (e.g., it may happen 2-3 times one day, and then re-appear after 3 days). Has anyone solved this problem yet?