3 Posts
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7945
XPS9310 + D6000: DisplayLink crashes after recent driver updates
After recent updates to my XPS9310 (see below)...
D6000 DisplayLink driver crashes:
I've tried both DisplayLink drivers -- from Dell support website and from DisplayLink website -- but no luck:
- DisplayLink-Driver-for-Dell-SuperSpeed-USB3-Universal_VHPDW_WIN_9.3.3324.0_10.2.3.EXE
- DisplayLink USB Graphics Software for Windows 10.1 M0.exe
Any ideas or news on driver update?
Thanks.
KristinaS
3 Posts
6
April 16th, 2021 11:00
I've managed to solve the issue by downgrading Intel video driver to 27.20.100.9316:
https://downloadcenter.intel.com/download/30266/Intel-Graphics-Windows-10-DCH-Drivers
Iron Talon
1 Message
0
April 23rd, 2021 14:00
The fix is simple and doesn't require rolling back the video driver, at least not in my cases.
The issue LOGICALLY is display link.
Problem is it will not allow you to reinstall when this happens.
**Solution**
Uninstall both instances of the dock from device manager
You can now reinstall display link which resolves the issue.
It has always worked for me. Good Luck.
DELL-Jesse L
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April 15th, 2021 05:00
DELL-Jesse L
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April 16th, 2021 11:00
KristinaS,
Following up to see if reinstalling the driver and updating the firmware resolved the issue? Let us know.
crossrunner32
1 Message
0
April 17th, 2021 05:00
Thanks a lot- you saved my weekend, kind of bad, that DELL is not in the position, to prevent such things - I tried during hours to repair etc. my new XPS13.... finaly, I found your advise - great
edcloudcycle
1 Message
0
April 19th, 2021 00:00
Yes fixed for me as well. This driver was pushed by the Dell update system so they do have some responsibility to test it first, especially with their own hardware. Only a few weeks since they finally fixed the 9310 crashes coming out of sleep bug.
Solve-It-Sal52
3 Posts
0
April 19th, 2021 06:00
I experienced the exact same problem. Rolling back the recent Intel UHD Graphics Driver update to version 27.20.100.9316 solved the problem for me too.
DELL-Cares
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April 20th, 2021 11:00
Hello.
We will see about replicating this internally. Video driver version 27.20.100.9456 was the problem, correct? ^JKC
deanrz
1 Message
0
April 20th, 2021 15:00
Thank you so much for this. After trying everything from deleting Displaylink Driver, reinstalling, testing with other cables, wasted 1 hr with Dell support just to be told that "we know this is a problem, the solution is to do a factory reset!!!!!!" Even after asking how about rolling back driver update they were adamant only Factory Resetting the laptop will fix it. but this worked like a charm!
jacko2020
2 Posts
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April 21st, 2021 00:00
Worked for me too! thanks all, slightly annoying dell released an update that completely wrecked the dock.
eblack-24hourtek.com
1 Message
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April 21st, 2021 15:00
XPS13_9310
1 Message
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April 21st, 2021 20:00
Yes, downgrading the driver fixes the issue. Dell didn't fix the issue after replacing the motherboard, and spending hours updating the system, and asked me to reinstall win 10.
Cheng78
1 Message
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April 23rd, 2021 22:00
Had the exact same problem after a Windows update. Downgrading the video driver solved the issue!
MSKOVRINSKIE
6 Posts
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April 26th, 2021 03:00
fredload
1 Message
0
April 27th, 2021 11:00
Worked for me as well. Thanks for the assist. Hopefully Dell support is paying attention and gets a fix out soon.