battery: plugged in, not charging

Hello,

today the led in the front of my laptop started blinking amber and the battery icon shows the msg "battery: plugged in, not charging"

If i remove the cable from the charger the computers turns off.

I have updated the BIOS and everything else suggested in Dell's site.

Is there anything else one can try?

Thanks,

gusW

Responses(2)

G

gusW

2 Posts

0

November 1st, 2018 15:00

Also, looking into the forum it looks like no user got a solution from the Dell team (other than changing hardware). Is this correct? Thanks, gusW

ejn63

10 Elder

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24.8K Posts

0

November 1st, 2018 17:00

First thing to check is whether the system recognizes the AC adapter or not - F2 at powerup. If it does, but the battery is not recognized, overwhelming odds are the battery is bad.

If the adapter isn't recognized (shows unknown), in order: try a new OEM Dell adapter; if it too isn't recognized, replace the DC power jack - and if that doesn't net you a recognized AC adapter, the mainboard is bad. If the adapter is not recognized, the battery will not charge.

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battery: plugged in, not charging