BeeOnRope
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8 Krypton

Re: XPS 9550 battery swelling out of country

It is your choice of course, but that battery is a safety hazard and could very possibly catch fire at any time. Like on a plane, or in your car. So do you really want to take a chance just to prove a point. I agree it is frustrating and does not seem fair. If you purchase the battery, it is fairly easy to replace it yourself.

https://topics-cdn.dell.com/pdf/xps-15-9550-laptop_service-manual_en-us.pdf




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8 Krypton

Re: XPS 9550 battery swelling out of country

Dell support staff likely did not know about the end of the service campaign.  

As for continuing to use the system with a swollen battery - you'll find it destroys the palmrest, touchpad and mainboard long before it causes a fire -- so, in exchange for stubbornly refusing to solve a problem, you'll be in the market for a new system - costing you not $200 or so, but a couple of thousand dollars.

You also won't be flying anywhere with the system - there's no way the TSA will permit a system with a swollen battery aboard a plane.

 

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