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R720 iDrac Enterprise Lizenz lost after updates
Hello Dell Support,
over a year i have updated the firmware of your R720 and after that the enterprise licence for the idrac7 was lost. Now i needed the "Konsolenvorschau" and rembered that....
How can i recover that licence?
Thank you and best regards Peter
DELL-Stefan R
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Posted 17. September 2020 02:00
Hi,
like before, please send me the ServiceTag of your system and I'll check for you.BR
StefanPalluch2003
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Posted 31. Oktober 2020 09:00
Hi,
i have the same issue. PowerEdge R730. No licence anymore.
br
DELL-Stefan R
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Posted 2. November 2020 00:00
Hi,
please let me know what happens before you lost the license.
In general, a firmware upgrade does not remove the license information.
Additionally please send me the service tag of this system in a private message.
BR
StefanHello, one of our servers encountered an error during the last update of the IDRAC and Lifecycle Controller. Since then, the IDRAC can no longer be started or reset. Is there any way to get the license file? Unfortunately I didn't make a backup of this.
Thanks very much
KaiDell-Martin S
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Posted 17. Februar 2023 06:00
Hi,
if you contact us with your Service TAG we could restore the original Service TAG brought license.
Do you have any further questions?
Regards Martin
with kind regards Martin/ Liebe Grüße Martin
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DELL-Martin S
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Dell Technologies | Enterprise Support Services
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Dell-Martin S
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Posted 20. Februar 2023 06:00
Please send a PM
with kind regards Martin/ Liebe Grüße Martin
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DELL-Martin S
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Dell Technologies | Enterprise Support Services
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We lost the iDRAC license when applying the recommended "iDRAC with Lifecycle Controller v. 2.65.65.65" update to a PowerEdge R520. A rollback to the previous version 1.40.40 didn't restore the license. I'd send a PM, but the link is not working. Is there another way to get in touch? Thanks!
DELL-Young E
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Posted 26. Dezember 2023 09:42
Hello by putting in a service tag here you can raise an official ticket to the nearest support I believe.
https://dell.to/48bO84P
Respectfully,Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
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jerryr720
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Posted 17. September 2020 00:00
ich habe gleich Problem !
have the same problem!