I bought my son an Alienware Aurora Ryzen Edition R10 with a 3080ti running Windows 11. It's experiencing some serious issues and while he works with Dell support I'm hoping someone else may have some insight. Below is a list of the issues and troubleshooting steps.
Almost all games he plays will crash, the screen goes black, monitor says "No Input" and the computer must be hard rebooted. You will sometimes see artifacts for a few seconds and then the screen flickers and goes black. So far Minecraft doesn't seem to have caused a crash. Modern Warfare, well, no such luck. Any other taxing game seems to do the same.
Before Windows and Nvidia updates - over or under clocking in the Alienware Command Center passed the test then immediately caused the flicker then crash. After Windows and Nvidia updates - over or under clocking in the Alienware Commend Center doesn't even begin the test.
Dell support remotely connected and performed updates and ran the tests in Support Assistant. All passed though the video card "Stress Test" doesn't really stress the 3080ti.
HAGS (Hardware Accelerated GPU Scheduling) has been tried enabled and disabled with no change in the crashing.
Funnily enough, just this week after the latest Modern Warfare update my R13 with a 3090, doing the same, hard reboot, but only with Modern Warfare.
The wifes R10 with a 3080 on windows 11 had the same issue you describe above but with all games in general, we sorted it by switching back to a Bios from late 2021.
I will let you know when I figure out my issue incase it helps you, although I'm confident its not hardware related my end as I just throw cinebench r23 multi, time spy and Heaven Unigine on a loop and let them run with zero problems.
AMD Ryzen 9 5900X Processor (12 Core, Up to 4.80GHz, 70MB Cache, 105W) 32GB (2X16GB) 3200MHz DDR4 XMP UDIMM Non-ECC Alienware Chassis with 1000W Power Supply (Dark Side of the Moon)
Liquid cooled CPU. Air cooled everything else. Alienware Command Center show CPU and GPU temps never get into a dangerous level. GPU stays between 60 - 70 in heavy use. The system will often crash in the lobby before the gameplay starts. It will also crash when changing any GPU settings in the Alienware Command Center with no games running.
Uninstalled Alienware Control Panel and the problem persists.
Drastically reduced the quality settings in the game and the problem persists.
Reseated the GPU and power connectors and the problem persists.
Another issue I have identified is that the computer only reboots about 1 in 3 attempts. At first I thought my son wasn't giving enough time after a cold reboot but I tried it myself and we have to hit the power button a few times.
Here's what happens when the reboot fails -
The lights come on, the fans start up
The fans quickly slow down and become almost silent
The lights on the front of the case remain on
Nothing appears on the screen
Sometimes the keyboard will light up but then go dark.
My son is on the phone with Dell again to try and sort this out.
Drivers were already uninstalled with DDU and reinstalled. The Dell technician did his best but the reboot issue is progressively getting worse. We've had to pull the power plug twice and hold the power button down 40 seconds to do some sort of reset just to boot.
Good news is that Dell is sending a box and it will go back to them to repair. I just had this done to my Alienware laptop and they turned it around in 1 day. I will post back when I have more info.
Jonny
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Posted December 21st, 2022 09:00
Funnily enough, just this week after the latest Modern Warfare update my R13 with a 3090, doing the same, hard reboot, but only with Modern Warfare.
The wifes R10 with a 3080 on windows 11 had the same issue you describe above but with all games in general, we sorted it by switching back to a Bios from late 2021.
I will let you know when I figure out my issue incase it helps you, although I'm confident its not hardware related my end as I just throw cinebench r23 multi, time spy and Heaven Unigine on a loop and let them run with zero problems.