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Annoyed R11 Owner

updated

5 years ago

AR

Annoyed R11 Owner

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40 Posts

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12860

July 4th, 2020 13:00

Aurora R11, issue on startup

I have to turn on my new Aurora R11 like 5 times to get it to startup properly. I get a black screen only when I press the power button, or sometimes I get an Alienware logo and then a black screen. I also had a problem with my white keyboard’s “3” and “r” keys which both either didn’t work or would get pressed twice.

  • Annoyed R11 Owner

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    Posted July 4th, 2020 13:00

    dell also sent me a replacement keyboard and picked up the one that had an issue for free. 

  • Annoyed R11 Owner

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    Posted July 4th, 2020 13:00

    Hmm I guess my one adapter was not powerful enough. It works normally in a different adapter just plug both the monitor and pc tower in elsewhere and that will fix the black screen on startup for the Alienware r11 desktop

  • Annoyed R11 Owner

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    Posted July 4th, 2020 13:00

    The power cable and the monitor power cable need to be much longer also. That’s kind of annoying as someone who would spend another $50 for a longer cable. 

  • Annoyed R11 Owner

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    Posted July 4th, 2020 13:00

    87E60D24-D618-460E-8B39-8BBDC00999A1.jpeg

     I even unplug the power supply and plug it back in and this is the fifth time I’ve tried to turn it on. It turns on properly like 10% of the time. What?

  • r72019

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    Posted July 4th, 2020 18:00

    Yea I didn't like the stock cables on my Dell monitors either.

  • Annoyed R11 Owner

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    Posted July 4th, 2020 21:00

    Now my PC won’t even power on anymore what happened? 

  • Annoyed R11 Owner

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    Posted July 4th, 2020 21:00

    actually, it still is black screen for the first few start ups on the other adapter. 

  • Annoyed R11 Owner

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    Posted July 4th, 2020 21:00

    https://youtu.be/K7BfNxh8i7g Here I made a video of this issue.

  • Annoyed R11 Owner

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    Posted July 4th, 2020 21:00

  • Annoyed R11 Owner

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    Posted July 4th, 2020 21:00

    Alright so now I got a different power surge adapter and plugged it in and now it turns on again and I still get a black screen.