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Go to SolutionAurora-R7, CPU pump failed, thread 2
Brand new bought 2/28/2018. Loaded it up and when i went to the alien command center under the thermal status the cpu pump showed up, then it said failure and then disappeared. Ive tried all the suggestions people have posted. At this point im just lost. Any help would be appreciated.
If it fails from ePSA (and you are sure it's connected properly) it might be bad.
Time to call Dell and either get it fixed or return it.
This is not common. The Alienware (Asetek made) Liquid-Coolers are generally very good. Most sealed coolers sold today (like Corsair) are actually Aseteks also.
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@PhillyAck wrote:
Passed all the tests.. really weird.. run arma 3 and its only getting 75-80C
If it:
1. Passes ePSA (IIRC, it shows the Pump-RPM and Radiator-Fan Speed)
2. Can hold Intel-i7 Processor about 75c while gaming (or running OCCT, Prime95, etc.)
... My guess would be it's just an Alienware Command Center glitch.
What version of AW-CC are you running?
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.
@PhillyAck wrote:
24 oct 2017
No, the Version number.
Remember, do not use the Upgrade feature inside AW-CC. Always do a "clean install" meaning ...
- Download the Installer and un-block the file in Windows Explorer.
- Uninstall old or existing version.
- Reboot
- Install new version
- Reboot
- Test operation.Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.
@PhillyAck wrote:
Its the 24 oct 17 file. I think it may be the wrong one possibly?
Yeah, I'm not sure what VERSION you are talking about (the dates are just what someone typed in).
According to my research, it looks like version 4.8.20.0 is the one you want for an Aurora-R7.
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.
Tesla1856
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Posted March 4th, 2018 09:00
Right, CPU FAN is the Pump-Impeller ... notice how fast it is?
F12 to run ePSA Diagnostics
First page tests take about 5 minutes.
After it finishes Testing, it should say everything Passes.
It will ask about running Extended Tests that take 4 hours
- If you don't expect Memory failure, you can skip RAM Tests
Click arrow button (bottom right) to go to second screen (detailed Test Results)
Notice all the components that tested good
System Health/ Fans / CPU-FAN is actually the Asetek Liquid Cooler pump's RPM
- Pump Impeller RPM is constant/fixed and should be between 5280-5350 RPM
TOP-FAN (radiator-fan): around 1160 RPM / FRONT-FAN: 450 RPM (PCIe slots & cool-air intake fan)
HARD-DRIVE: 26c / CPU Thermistor: 35c-54c
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.