el_possum

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el_possum

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April 23rd, 2021 20:00

Aurora R7, No Power issue. PSU test button works

Hello all,
 
This is my gaming PC purchased back in Oct 2018 and no longer under warranty.  Woke up this morning and the computer was off. Pressed the front power button and did not power up and no lights. Pressed the PSU test button  in the back and the cpu, front and GPU fans all spun up and light came on. Interesting that the PSU fan did not spin up. Not sure if that is normal or not.  Re-seated the memory, graphics and mobo connections to no avail. Replaced the CMOS battery with new one.
 
Tried solutions mentioned in the post:
 
 
Specs: i7-8700k, GTX 1080 8GB, 16 GB (2x8GB) memory, 256GB PCIe NVMe SSD boot drive. Added 1TB NVMe and 1TB SATA SSD.
 
If anyone has other diagnostic suggestions it would be appreciated. Next step will be to probably take in to a local PC repair shop for diagnostics.
 
Thanks,
 
El_Possum
  • el_possum

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    Posted May 5th, 2021 17:00

    Well it was not the power supply so I renewed my Dell warranty and worked with Dell on remote troubleshooting. They were very professional and quickly had a tech schedule an onsite visit to replace the motherboard. Long sotry short, that fixed the problem. Have been back up and running since last Friday. Thanks again to all who chimed in with support and advice.

  • Tesla1856

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    Posted April 23rd, 2021 22:00

    Most of this still applies:

    https://www.dell.com/community/Alienware-General-Read-Only/Alienware-Desktop-General-Hardware-Troubleshooting/m-p/5555517#M57436

    But unless you have a spare (known good) power-supply and/or a Digital PC Power-Supply Tester, probably better to take it to a computer shop.

    They will also be setup to replace the motherboard if necessary. Thing is, only a genuine Aurora-R7 motherboard will run the LED-lights and/or top-panel ports.

    Also, unless you know the serial-key burned-into your BIOS, you might have to buy a new copy of Windows-10.

    Come to think of it, I think Dell might have some "out of warranty" repair services available. If interested in that, give Alienware Tech Support a call.

    Dell Rockstar

    Microsoft Windows and Apple iOS Developer (Retired)
    - Like many of you, I can appreciate a good game-engine.
    - I answer questions here, but I'm not a Dell employee.
    - Consider giving posts you like a "thumbs-up"
    - Posting models-numbers and software versions speeds trouble-shooting.
    - Click "Mark as Accepted Answer" on any post that answers your question best.

  • el_possum

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    Posted April 24th, 2021 08:00

    Thanks for the reply @Tesla1856. I checked and Dell offers a renewal for Onsite/In-Home Service After Remote Diagnosis at $99 and a $49 reinstatement fee. Will contact them to see what that really gets me. I might pick up a PSU tester. I have a multimeter but it looks at lot easier to just invest in the tester and if it's a bad PSU, order a new one. From my reading you have to be careful to get the right PSU to support the GPU power cable on the mobo. I have some old Dell's I need to check to see if I could pull a PSU for testing. Not hopeful about that. If it is the motherboard definitely will deal with Dell at that point.

  • Tesla1856

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    Posted April 24th, 2021 08:00

    1. Will contact them to see what that really gets me.

    2. I might pick up a PSU tester.

    3. I have a multimeter but it looks at lot easier to just invest in the tester and if it's a bad PSU, order a new one.

    4. From my reading you have to be careful to get the right PSU to support the GPU power cable on the mobo. I have some old Dell's I need to check to see if I could pull a PSU for testing. Not hopeful about that.

    5. If it is the motherboard definitely will deal with Dell at that point.

    ===================

    1. Cool

    2. Like this one. Also tests for PG (Power-Good). Good to have in toolbox in general.

    3. Right. 

    4. A Delta-made Dell 850w will work. It has plenty of EPS-style outputs/connectors (for CPU and GPU-Power).

    With after-market modular, be sure to swap all cables also. The various Modular cables are matched to each specific model of PS.  

    5. And then you keep replacing things until it works. 

    Get a good UPS (like APC-1350 with AVR/LCD).

    Dell Rockstar

    Microsoft Windows and Apple iOS Developer (Retired)
    - Like many of you, I can appreciate a good game-engine.
    - I answer questions here, but I'm not a Dell employee.
    - Consider giving posts you like a "thumbs-up"
    - Posting models-numbers and software versions speeds trouble-shooting.
    - Click "Mark as Accepted Answer" on any post that answers your question best.

  • redxps630

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    Posted April 24th, 2021 08:00

    R7 still has integrated DP video port on motherboard even when it is covered by plastic tab (#4 in back panel). Pull any old working Dell psu with 24/4 pin and you can test the R7 board without discrete gpu.  R7 psu passing bist is not guarantee it is not failing.

    redxps630_0-1619277394017.jpeg

     

  • Tesla1856

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    Posted April 24th, 2021 09:00

    1. R7 psu passing bist is not guarantee it is not failing.

    2. R7 still has integrated DP video port on motherboard even when it is covered by plastic tab (#4 in back panel). Pull any old working Dell psu with 24/4 pin and you can test the R7 board without discrete gpu. 

    ==================

    1. Correct

    2. Yeah, always forget which have it. Good call-out. But as should be documented in the linked-TS-thread ... making system as basic as possible includes pulling discrete video-card and using on-board video if available.

    You can also have issues with power-switch or whole front-panel if "soft power-switch" integrated into solid-state panel/circuit. Can even make "jump starting" challenging.

    Dell Rockstar

    Microsoft Windows and Apple iOS Developer (Retired)
    - Like many of you, I can appreciate a good game-engine.
    - I answer questions here, but I'm not a Dell employee.
    - Consider giving posts you like a "thumbs-up"
    - Posting models-numbers and software versions speeds trouble-shooting.
    - Click "Mark as Accepted Answer" on any post that answers your question best.

  • el_possum

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    Posted April 24th, 2021 15:00

    Thanks for the tip @redxps630. I tried this with an old known working PSU and the DP port and still won't get anything when pushing the power button on the front top panel.

  • redxps630

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    Posted April 24th, 2021 15:00

    Re: I tried this with an old known working PSU and the DP port and still won't get anything when pushing the power button on the front top panel.

    in that case it is not a bad psu that caused no power.

    try clear cmos settings.

    1. Locate the CMOS jumper (P217) on the system board. For information on the location of the CMOS jumper, see " System-board components".
    2. Disconnect the system-board power cable from the system board.
    3. Remove the jumper plug from pins 217 and replace it on pins 216 (P216).
    4. Wait for 5 seconds.
    5. Remove the jumper plug from pins 216 and replace it on pins 217.
    6. Connect the system-board power cable to the system board.
       
      redxps630_0-1619302626846.jpeg

      The other thing to test is jump start the power switch embedded in Dell proprietary 12 pin LED cable.

      Front panel power on the white 12 pin connector is:     PWR BTN +5V / Gnd

      R7:  1 2 3 4  5 6 7 8 9 10 11 12

      disconnect the LED controller cable connector (carefully and gently, do not pull on skinny wires), use a flat blade screw driver to short pin 3-4 momentarily.  This is effectively the same as pressing power button.  In case there is a circuit break somewhere between power button and the switching on of Pin 3-4, doing this test will bypass the break.
       
       

      68747470733a2f2f692e706f7374696d672e63632f59534739735030512f436170747572652e6a7067.jfif


  • el_possum

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    Posted April 24th, 2021 16:00

    Thanks again @Tesla1856 for the information. Tried an old working 375W PSU with same results, nothing happens when I press the power button on the top front of the case. I just had the 24 pin and CPU hooked up and monitor on the DP motherboard port and USB wired mouse and keyboard.

  • el_possum

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    Posted April 24th, 2021 16:00

    Ok, will give that a try. Thanks!