UNSOLVED
Aurora R8, no boot issue
Hello,
I recently purchased an Aurora R8 and after two weeks the computer won’t boot I receive a black screen. I noticed the issue happened after installing a BIOS update and other updates via Alienware update app. The PC did work when it finished the installation. But a day later, the PC only booted to a black screen.
I tried resetting factory settings, resetting bios default options and tried plugging my DP cable into the integrated intel card. I still get a black screen.
I’m not sure what happened but my PC is not even a month old at this point....
eastsider2
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Posted December 9th, 2019 20:00
After updated the BIOS with the urgent 1.0.9 my R8 wouldn't start either.
I had to clear the CMOS and then it spent some attempts at rebooting until it started up again. So now its working perfectly.
Was worried for a bit. I do have non factory RAM installed. I don't know if whether removing that RAM would have solved it the same as clearing the CMOS because I only did the latter.
I've heard a lot of people complaining about this. I suspect Dell may have further rolled back support for non-Dell RAM. In which case you will encounter the same issue as soon as your AWCC updates BIOs back to 1.0.9. May I ask what RAM and speed you have installed?
eastsider2
1 Rookie
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15 Posts
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Posted December 10th, 2019 22:00
G.SKILL Ripjaws V Series 16GB (2 x 8GB) 288-Pin DDR4 SDRAM DDR4 2400 (PC4 19200)
https://www.newegg.com/g-skill-16gb-288-pin-ddr4-sdram/p/N82E16820231888
The bios is at 1.0.9 however. Resetting the CMOS just set to default BIOS settings it seems.
Yes, unfortunately I reset the CMOS jumper and I reset windows. As I’m going through installation with Cortana the monitor goes black all sudden as it’s setting up windows. I’m guessing the Alienware updates corrupted the SSD or the OS. It’s weird though because if I run a hardware scan in Support Assist it reports no issues. I ordered a replacement PC because I’m totally clueless on what happened. The only option is the SSD is corrupt or the motherboard. Pretty ridiculous considering I paid a lot of money and only just got the PC. Alienware should not be pushing out these BIOS updates.......
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JOcean
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Posted December 8th, 2019 11:00
Go to this support page and clear the CMOS settings. It could be an issue with the BIOS update. And if this helps I would strongly suggest to not update the BIOS unless it specifically corrects a problem with your system. There have been too many posts in the forum about BIOS updates gone wrong.
I am not a Dell employee...I am forum volunteer
Serious work on an E5430 and constantly building and working on an i5-6500 Desktop