I’m new in this group. My Alienware’s screen doesn’t turn on. It’s also making 8 beeps sound. From what I’ve read it’s the LCD. Is there a troubleshoot for this that I can do at home? Thank you!
Hi @Nico_11 Alienware R2 insufficient descriptor, please click on Product Support and let Dell identify your Model and Revision number. (Do not post your private Service Tag in this public forum.)
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You have a 2016 out of warranty 15 R2. I have edit the thread title adding the model. Run the LCD Built-in Self-Test as mentioned by ejn63. I would also try attaching an external monitor to the 15 R2 rear HDMI out port to see if it shows a display.
Hi @Nico_11 welcome to this user to user discussion forum. This is not Dell Support.
Alienware 15 R4 Diagnostic says 8 light code, is either 2,6 = System-board or chipset error, or 3,5 = Power-rail failure
A replacement Alienware 15 R2 motherboard is seemingly required.
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Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
The current Alienware 15 R2 BIOS v1.12.0 is dated 15 Apr 2021 and should have modern beep codes. The 20 Jul 2021 Beep Codes on a Dell Notebook PC for Inspiron, Latitude, Vostro, XPS say 8 = LCD Failure. Did not find Alienware list of Beep Codes.
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Hi @mattyb3 thank you. This list is similar to (1) Understanding Beep Codes on a Dell Notebook PC, and (2) Understanding Beep Codes on a Dell Desktop Personal Computer.
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crimsom
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Posted July 28th, 2021 00:00
Hi @Nico_11 Alienware R2 insufficient descriptor, please click on Product Support and let Dell identify your Model and Revision number. (Do not post your private Service Tag in this public forum.)
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]