The battery charge on my Alienware 15 R2 laptop is constantly at 8% and it is not increase when connected to power socket.
The message i get above the battery symbol is "8% available (Plugged In)"
When i try to unplug and plug it back its starts charging for a few seconds , says " to full charging", then it again reverts to the "8% available (Plugged In)". The charge does not decrease when plugged in however.
Tried testing the battery and mother board in dell support assist, it says it is fine.
Has anyone else faced this same problem, please advice !!
Have you tried a system reset yet? Usually a plugged in not charging message is displayed when you hover on the battery icon. Disconnect the battery and unplug the adapter. Then press and hold down the power button for 30 seconds. Then reconnect everything and try again.
I am not a Dell employee...I am forum volunteer
Serious work on an E5430 and constantly building and working on an i5-6500 Desktop
Hi @FlashFlame from the battery information provided, it has reached end of useful life and wants OEM replacement. Laptops without battery are designed to function as a desktop with adapter plugged in. This gives opportunity to get a replacement battery.
For the typical user, noticeable reduction in battery run time generally will be observed after 18 to 24 months. For a power user, reduction in run time generally may be experienced within 18 months. Dell recommends buying a new Dell laptop battery when the run time does not meet your needs. Dell Laptop Battery - Frequently Asked Questions | Dell US
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JOcean
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Posted January 5th, 2020 05:00
Have you tried a system reset yet? Usually a plugged in not charging message is displayed when you hover on the battery icon. Disconnect the battery and unplug the adapter. Then press and hold down the power button for 30 seconds. Then reconnect everything and try again.
I am not a Dell employee...I am forum volunteer
Serious work on an E5430 and constantly building and working on an i5-6500 Desktop