Hi,

I am new to Alienware so I know basically nothing about this kind of thing, therefore, I will not be offended if anyone dumbs the solution down for me - as long as I get this laptop working, we’re good!

This issue is: I was loaned an Alienware 17 R3 laptop (pretty sure it’s the 2015 one). I was told to go ahead and do a factory reset so that I had a clean slate. 
I went into settings, navigated to the reset options, and reset the pc without saving any files. After what I assume was clearing out the tons of files on the laptop, it started to reset. However, once it finished, I get this error message saying that there was a problem and windows could not be installed. 

I tried advanced boot options (F12 on this one) but if I run the ePSA, it randomly stops after testing the memory. The laptop just turns off. 

(this is where my stupidity shows) At one point I had navigated to the page where it has all of the tabs at the top & it tells you all of the specs. But now I have no idea how to even get back to that. The first time, I had just turned the device off and back on, the screen went dark and I had the option press F1 to continue or press F2 and it took me to that very informative ‘page’.

Please help, I am a mere layman and have no idea what to do.