UNSOLVED
17 R4, black screen, #3
Hello, I cleaned my laptop and applied paste, then there was no picture on the inner screen. When I connect it to an external TV, there is a picture after Windows10 boots up. I cannot reach the bios screen. While the laptop is booting, I can reset the settings with the combination of F2, F9, F10. When I start it with the D + power button, there is no display on the screen and it reboots for a while. My internal screen is not able to work. What is the problem, how can I solve it?
656
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Posted November 11th, 2020 13:00
If you shine a light on the display are you able to see a faint picture? If you can then it means that the LCD backlight isn't working. If you still can't see anything then your display cable may not be seated properly so you may have to pull the laptop apart and check the connector.
You can also try a system reset power drain. Unplug the power adapter and main battery and hold the power button down for 30-60 seconds.
650
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Posted November 11th, 2020 13:00
When I tested it with a working lcd, there is no display. Could the problem be with my cable? Or is there a problem with my motherboard?
613
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Posted November 13th, 2020 11:00
I think Alienware will be the first and last for me. It has bugs that cannot be resolved. It shouldn't be for a high end laptop. When the warranty is over, all your money is completely wasted.
Edyy
5 Posts
652
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Posted November 11th, 2020 13:00
I tried all of them, none of them have images. When I look at it on the intel graphic, the internal screen seems not active and I cannot activate it.