I am writing this forum post because for the past month my Alienware 17 R5 has been running Diag's and giving an GPU error code at every boot up. Yes every boot up.

Error Code: 2000-0712

Validation: 105472

Message: Fan- The fan failed to respond correctly. (CPU 0)

Opened a case with support but they were unable to resolve the issue. They then stated the issue was caused by Dell's "SUPPORT ASSIST" software. The issue persists even if the software is removed. They told me a new version is being released second week of September, but that has came and went. They now tell me there is no ETA.

Support agent tells me its a false positive and will not cause harm to my machine. That is not really reassuring to me and with this machine costing $1,700, I believe these issues should not persist for this long. I also am not finding anyone else with similar issue to mine.

Am I the only one with this issue? What actions can I take if issue is not being resolved?