Purchased a Alienware 17R4 a 1 1/2 years ago. Since this time Dell has sent a technician to fix this 15 times. Now they refuse to replace the system and made me send it into the service department even though my Extended Warranty specifically say ONSITE repair. On May 6th the process started to send in the system to the repair center, well it is now May 18, 2019 and still no computer. Every time I try to get a date for the return it always leads to excuses after excuses. If Dell wants its customers to be R&D for their systems they should warn customers. This is the last time I every deal with a company that doesn't give two about its customers.