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DJ
Dell-Jordan
Community Manager
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377 Posts
0
280
September 19th, 2022 03:00
"DS: Random keys not working"
I've got an AW x17 R2 that for whatever reason, randomly has some keys that will stop working at semi-random times and am completely out of ideas on this end.
151
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Posted September 19th, 2022 13:00
Please contact Dell and request warranty assistance. You should visit your online Dell account to create Service Request so that Dell Support officially knows that there is a problem to fix. When Dell Technical Support requests online session, agree so that they can use their diagnostic tools to fix software issues and/or order replacement parts for installation.
Please click on @DELL-Cares to send Private Message requesting assistance. Thank you.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]146
0
Posted September 19th, 2022 14:00
The latest system BIOS should have a fix for the intermittent keyboard issues. Make sure that you have the latest BIOS version installed.
Go onto the Dell Support page, enter your private Service Tag and download and install the latest BIOS for your system.
crimsom
9 Technologist
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6114 Posts
156
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Posted September 19th, 2022 10:00
Invoke Reject option within first 30 days. Dell Refund policy, New vs Refurbished - Dell Community
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]