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Sacha_davidson
5 Posts
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August 16th, 2020 11:00
m15 R1, doesn’t boot
Hi,
my m15 from 2018 just crashed while I was AFK in a game however it does not boot anymore. I know that I didn’t have a lot of storage left so I am wondering whether this could have something to do with it. Or if it is a hardware failure as I remember reading a message saying no memory detected so I could have dead ram sticks. Does any one know what I should do?
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Posted August 16th, 2020 15:00
So its a boot drive issue.
run the ePSA by clicking F12 and then let me know.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
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Posted August 17th, 2020 09:00
Do you think I should try booting off a usb stick and clearing up storage or do you think this issue is on the hardware side
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Posted August 17th, 2020 09:00
Hi here are the results
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Posted August 17th, 2020 14:00
I can’t see the image you posted.
tell me what it says and I’d recommend using the usb to lean up the files on it and if it doesn’t detect the boot drive, it’s a failed boot drive.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
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Posted August 17th, 2020 15:00
Everything was passed with includes a boot test a hard drive test memory cpu gpu everything however I did not see a test for the boot drive (ssd) however that must be part of the boot test
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Posted August 17th, 2020 18:00
Can you see the drive in the bios?
if you can, it’s a windows issue.
if you can’t, it’s a drive issue,
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
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Posted August 17th, 2020 18:00
So the laptop will boot to the BIOS but fails to boot to Windows? If this is the case then it's probably your SSD or maybe Windows corruption.
What happens when it fails to boot? Does it do a hard shut down and try to restart or does it just sit there trying to load?
Sacha_davidson
5 Posts
286
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Posted August 16th, 2020 11:00
also I forgot to mention but the error I get is failed to boot and it says no media detected