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Go to Solutionm15 R2, touchpad scrolling does not work
2 finger scrolling does not work, maybe 2% of time it works perfect the other 98% it's unusable.
I read/saw a few reviews with the same issue. I think all updates are good, expect the alienware command software that refuses to install correctly.
Is this a software issue that's getting looked into?
(I've had it for 3 weeks, having to use a mouse is crazy)
Hi @joshcraig
Send me a private message (by clicking my Alienware-name) with the Alienware PC service tag number so I can review your case.
DigitalMoses75
1 Message
6806
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Posted September 5th, 2019 08:00
I have the same issue. This was also reported on a review I watched. Did you ever get it resolved?
MichaelZettel
1 Message
5867
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Posted November 29th, 2019 12:00
Same Problem here, please help!
mattootski
2 Posts
5853
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Posted November 29th, 2019 17:00
Same issue here, scrolling with 2 finger gesture is jumpy and often registers double click.
Desert Locust
1 Rookie
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8 Posts
6932
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Posted February 21st, 2020 07:00
Please refer to my solution posted here =
Re: m17 R2, scrolling is jumpy and unresponsive
As some mentioned later in that thread, the issue lies with Tobii Experience, however, it's not an issue but a feature. Go ahead and follow the steps to disable the Scroll at gaze feature and you should have no further issues! Good luck!