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Posted March 28th, 2021 13:00
Hi Crimsom,
The alien head is not working but the keyboard, alien head power button and tron is working well.
I'm already to update AWCC, uninstalling and install AWCC still doesnt have light.
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Posted March 28th, 2021 15:00
If the other lights are working fine then it points to a hardware issue. It could be as simple as a cable not being connected properly or it's possible that the Alienware logo board is dead.
I've never opened up an M15 R3 but this would be the first thing I'd do, just to check all the connections.
If your laptop is still under warranty then contact Dell first.
This video should help if you want to try a teardown. Always unplug the power adapter and battery before touching any major components inside the laptop.
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Posted March 28th, 2021 17:00
Hi @Bayub thank you for sharing update with clarification that it is the Alien head on the lid. Does this Alien head default AlienFX settings get its led to work when ac adapter is plugged into laptop?
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crimsom
9 Technologist
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6114 Posts
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Posted March 28th, 2021 05:00
Hi @Bayub welcome to this user to user discussion forum. This is not Dell Support.
From the OP guess that "recently purchased" = new from Dell and within 30 days from date on invoice. The m15 R3 has just been unboxed and this thread is reporting that one of the Alienware logos does not work.
Not sure which Alienware logo is the topic of this thread. The m15 R3 build configuration changes, as the more expensive items are included [Here]. Which LED lighting configuration is installed on your system and which of the installed lights do not work?
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]