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Solved!
Go to Solutionm15 R5, display stopped working
I was playing a game and noticed three or four vertical multicolored lines appear. Within a minute or two the screen went black and completely lost power. The computer was still powered up and I could hear the audio from the game.
This laptop is less than a month old and has never even left my house yet.
Where do I take this for service?
Hi @Cpac0022 !
I hope I can help you with your issue you are having today.
Does the LCD BIST (Built-in Self Test) pass?
"This laptop is less than a month old and has never even left my house yet. Where do I take this for service?"
I would recommend contacting DELL-Cares for warranty service information. They will need to troubleshoot before any service is allowed.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
AdrianG001
6 Operator
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3957 Posts
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0
Posted February 18th, 2022 01:00
The main cause of the Dell black screen issue is a bad connection between your graphics drivers and your operating system. Another possible cause is a display adapter driver update issue. You may also run into a Black Screen of Death after system updates or installations, which you may need a reinstallation of Windows.
Jesse L (retired)
10 Wizard
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17898 Posts
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69016 Points
961
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Posted February 18th, 2022 09:00
Update = After completing troubleshooting, a DELL-Cares agent setup a part replacement.
Jesse L (retired)