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Baher Marmoush
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February 1st, 2023 08:00
m15 R5, unexpected shutdown
My m15 R5 is experiencing an unexpected shutdown without any pattern. When it shuts down, the Alienware logo give 2 red lights. Does anyone know what is happening and what does the 2 red lights mean?
Hi @Baher Marmoush welcome to this free user-to-user Alienware laptop discussion forum.
The Alienware m15 Ryzen Edition R5 Diagnostic LED Codes are red + blue. There should be blue LED lights after your two red LED lights.
Has any work such as replace battery been undertaken?
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Jesse L (retired)
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Posted February 13th, 2023 06:00
Baher Marmoush,
To receive assistance from Dell support, they need to verify the warranty status and ownership. Click the "Get help now" icon on the
right to start a live chat session. Provide to them the private Service Tag and all of your troubleshooting.
Jesse L (retired)