i have a dell r620 at work that ive been trying to beef up to use as a sandbox server for us. I discovered the hard way that i need to upgrade the raid card from the onboard s110 to the H310 if i want to use SAS drives. So i bought two of those, installed one, and booted to find out it wasnt recognizing the card. i inserted the other one and i got the same kind of boot up, just did not detect any changes, never showed my h310 when i hit ctrl+R, just the s110. I was able to get into the lifecycle menu and when i tried to run the hardware configuration wizard, it only shows the S110 raid card. I am away from the machine now but i will be back in tomorrow so i can get more information like firmware and what not but what am i doing wrong? The H310 card lights up when i boot the system, we have a 4 port backplane with the SAS A cable going from the backplane to the SAS port on the mainboard to the right of the RAID card.

Hello thanks for choosing Dell.First could you make sure you followed the guidance here, with your cards and the cables?https://dell.to/3RPzqv1Respectfully,

@DELL-Young E Hello, yes i followed through that manual initially. I unplugged the cables for the backplane as well as the SAS cable running around the right side and into the SAS port and then re-attached everything. My H310 is plugged into the integrated port. I have 2 H310 cards and have tried this with both, for the record. The current card that is in there is recognized by the machine during POST but not noticing the drives when i enter the configuration. I am currently working on updating the firmware to 2.9.0 from 2.5.4 but im having issues getting the machine to notice my usb drive in any of the ports. Trying to run via iDRAC now.

‎m15, RTX 2060, BSOD issue | DELL Technologies

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ab2023

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ab2023

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May 16th, 2019 09:00

m15, RTX 2060, BSOD issue

Hello, I recently purchased an Alienware m15 and after a couple of days it has begun to repeatedly blue screen with PAGE_FAULT_IN_NONPAGED_AREA, tagged with NVLDDMKM.SYS. The fan kicks on on idle which is unusual, and power draw from the battery is between 25-40W on idle. I tried re-installing NVIDIA GeForce Experience drivers with the help of an Alienware Tech Support fellow, however the issue persists. Please help!

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ab2023
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Posted May 16th, 2019 11:00
Update - The laptop is currently being returned to Dell. I will update again when it returns.
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rkharidhi
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Posted May 23rd, 2019 12:00
any updates?
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Poorya0014
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Posted May 24th, 2019 01:00
The best solutions guys is to stop buying AW products. I have had 3 m15 exchanges and all have had thermal issues.

m15, RTX 2060, BSOD issue

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