Solved!
Go to SolutionH
Hooligan01
2 Posts
1
4683
August 12th, 2020 15:00
m17 R1, Stuck Updating
I have an Alienware M17 Laptop and recently ran the "update" feature. It started updating and has been stuck at 10% for the past few days. I have restarted multiple times and when ever I go to update, it says there is an "operation currently in progress". Any thoughts on how I can force this update to stop and then restart it. I keep my computer updated so its not like there are a ton of updates or anything. Screenshot of what I'm seeing attached. Thanks for the help!
4390
1
Posted August 12th, 2020 18:00
Uninstalled it, deleted as many files around it as I could then downloaded the same version from Dell.com and installed it and now it works fine. I don't know download it was hung up on but hopefully won't happen again. Thanks!4374
0
Posted August 12th, 2020 20:00
Good job!
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
4352
0
Posted August 13th, 2020 10:00
I had the same problem and this solution worked. Thanks.
4350
1
Posted August 13th, 2020 10:00
Hey @MSUUCONN,
Do you want to kudo @Hooligan01 for his solution since it helped you fix the problem?
Its optional but I'm going to do it anyways.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
4271
0
Posted August 15th, 2020 08:00
I am having the same issue with my M15 notebook and seems to have started when I updated the bios to 2.5. Whenever I run the Alienware Update program it says it is updating and stuck at 10 percent too. Had to quit and uninstall the program and if you reinstall it still does not work. Dell needs to test out their programs before releasing a new bios.
4270
0
Posted August 15th, 2020 09:00
how do you delete as many files around it????? Does not sound right what program did you use to delete the app
4252
0
Posted August 15th, 2020 13:00
Have you disabled UAC in the system control panel in windows 10 and run the application in administrator mode?
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
A51-06
7 Practitioner
•
3094 Posts
•
13670 Points
4409
1
Posted August 12th, 2020 16:00
If you’re updating the command center or the dell supportassist thing I’d recommend uninstalling the application and then reinstalling it.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*
Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!