I am stuck in the loading screen when I open the AWCC (Alienware Command Center). I can't use it. Even a new installation or an installation of an older version doesnt work.
Hi @icemantopgun download the free Revo Uninstaller and use with Advanced scanning mode setting. After uninstalling your AWCC, press Scan and when prompted select and delete all files, you might get a second prompt to select and delete more files. You have now removed everything associated with the AWCC. After restart, you can clean install the AWCC, as if for the first time. Kind regards.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]
I tried every tip on this page. At the end, the one that worked was indeed exactly the way "Alienware Area-51 ALX 2006" recommended. I first skipped the safe mode, but to uninstall in safe mode is indeed important. Otherwise, it doesn't work. I suppose in normal mode some drivers are loaded that can't be deleted.
Here a recap, with the info how to activate the uninstall-app in safe mode:
- download the latest AW Command Center (AWCC) + AW OC Controls (AWOCC); - restart laptop in safe mode without network (see link in thread for details); - in safe mode, the app-uninstall (msiserver) doesn't work. To activate the app-uninstall (msiserver), open a command-prompt as admin and type:
- Now, still in safe mode, uninstall the AWCC and AWOCC via the regular Windows uninstall menu. - Restart the laptop in normal mode and install first the AWCC and then the AWOCC. - Restart the laptop a last time. You're done.
A big thank you to "Alienware Area-51 ALX 2006" for this solution!!
<ADMIN NOTE: Broken link has been removed from this post by Dell>
Then once downloaded, install on usb stick to reboot into safe mode and uninstall the command center and install the ones I provided to you.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*
Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*
Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*
Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*
Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
its all about Visual C++ Runtime , i had the same problem . i have tried all the solutions about uninstalling and then reinstalling without any success. till the moment i discovered that the problem in Visual C++ . Then i tried reinstalling all the versions of Visual C++ and finally my problem was solved .
you can download the full versions of visual C++ starting from 2010 till the last version from the below link
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*
Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
crimsom
9 Technologist
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6114 Posts
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Posted July 31st, 2020 08:00
Hi @icemantopgun download the free Revo Uninstaller and use with Advanced scanning mode setting. After uninstalling your AWCC, press Scan and when prompted select and delete all files, you might get a second prompt to select and delete more files. You have now removed everything associated with the AWCC. After restart, you can clean install the AWCC, as if for the first time. Kind regards.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]