icemantopgun

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I

icemantopgun

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July 29th, 2020 07:00

m17 R3, AWCC stuck loading screen

I am stuck in the loading screen when I open the AWCC (Alienware Command Center). I can't use it. Even a new installation or an installation of an older version doesnt work.

Any suggestions? 

  • crimsom

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    Posted July 31st, 2020 08:00

    Hi @icemantopgun download the free Revo Uninstaller and use with Advanced scanning mode setting. After uninstalling your AWCC, press Scan and when prompted select and delete all files, you might get a second prompt to select and delete more files. You have now removed everything associated with the AWCC.  After restart, you can clean install the AWCC, as if for the first time. Kind regards. 


    [This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]

  • Thomas Fournier

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    Posted October 24th, 2020 14:00

    I tried every tip on this page. At the end, the one that worked was indeed exactly the way "Alienware Area-51 ALX 2006" recommended. I first skipped the safe mode, but to uninstall in safe mode is indeed important. Otherwise, it doesn't work. I suppose in normal mode some drivers are loaded that can't be deleted. 

    Here a recap, with the info how to activate the uninstall-app in safe mode:

    - download the latest AW Command Center (AWCC) + AW OC Controls (AWOCC);
    - restart laptop in safe mode without network (see link in thread for details);
    - in safe mode, the app-uninstall (msiserver) doesn't work.
    To activate the app-uninstall (msiserver), open a command-prompt as admin and type:

    REG ADD “HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MSIServer” /VE /T REG_SZ /F /D “Service”

    and press enter. Type

    net start msiserver

    and press enter. Close the command-prompt.

    - Now, still in safe mode, uninstall the AWCC and AWOCC via the regular Windows uninstall menu.
    - Restart the laptop in normal mode and install first the AWCC and then the AWOCC.
    - Restart the laptop a last time. You're done.

    A big thank you to "Alienware Area-51 ALX 2006" for this solution!!

  • A51-06

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    Posted July 29th, 2020 08:00

    Grab a usb stick.

    <ADMIN NOTE: Broken link has been removed from this post by Dell>

    Then once downloaded, install on usb stick to reboot into safe mode and uninstall the command center and install the ones I provided to you.


    *NOTE: I am NOT a Dell employee, But I am a Community Rockstar*

    Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!

  • icemantopgun

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    Posted July 31st, 2020 08:00

    Thanks a lot for your reply!

     

    How do i reboot in safemode?

    Install the drivers on the usb stick? what sense does this make?

  • A51-06

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    Posted July 31st, 2020 08:00

    In case safe mode with networking fails to give you internet.

    https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode


    *NOTE: I am NOT a Dell employee, But I am a Community Rockstar*

    Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!

  • icemantopgun

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    Posted July 31st, 2020 09:00

    thanks for your quick reply!

    That worked pretty well until now! 

    Thank you very much!

  • A51-06

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    Posted July 31st, 2020 09:00

    Happy that Me and @crimsom could help you.


    *NOTE: I am NOT a Dell employee, But I am a Community Rockstar*

    Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!

  • A51-06

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    Posted July 31st, 2020 09:00

    Thanks for the assist @crimsom.


    *NOTE: I am NOT a Dell employee, But I am a Community Rockstar*

    Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!

  • 2339

    0

    Posted October 16th, 2020 11:00

    its all about Visual C++ Runtime , i had the same problem . i have tried all the solutions about uninstalling and then reinstalling without any success. till the moment i discovered that the problem in Visual C++ . Then i tried reinstalling all the versions of Visual C++ and finally my problem was solved .

    you can download the full versions of visual C++ starting from 2010 till the last version from the below link

    https://www.techpowerup.com/download/visual-c-redistributable-runtime-package-all-in-one/

  • A51-06

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    Posted October 16th, 2020 15:00

    Great.


    *NOTE: I am NOT a Dell employee, But I am a Community Rockstar*

    Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!