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luckeydogg
9 Posts
0
577
June 28th, 2020 14:00
Two things NOT working
1. My Alienware Support Assist has not worked in months. I have LITERALLY followed EVERY step that has been posted by Mods & other customers. And I am not the only one with this issue. Will this app EVER work again?
2. A few weeks ago I had to do a network reset because wifi connections wouldn't connect. And now I cannot get ANY "Available Wifi Connections" to show/appear. Any suggestions?
- Hello @luckeydogg, what device is giving you this problem?
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.] luckeydogg
9 Posts
515
0
Posted June 29th, 2020 07:00
It is my Alieanware Area-51m.
Operating System
Windows 10 Pro 64-bit
CPU
Intel Core i9 @ 3.10GHz 41 °C
Kaby Lake 14nm Technology
RAM
64.0GB
Motherboard
Alienware Alienware Area-51m (U3E1)
Graphics
Intel UHD Graphics 630 (Dell)
4095MB NVIDIA GeForce RTX 2080 (Dell) 36 °C
SLI Disabled
Storage
931GB Seagate ST1000LX015-1U7172 (SATA ) 24 °C
476GB Intel Raid 0 Volume (RAID (SSD))
Audio
NVIDIA Virtual Audio Device (Wave Extensible) (WDM)To install WiFi drivers, connect your phone using a USB Cable and go to mobile tethering and hotspot to enable those and you should get a Network 1 name on your WiFi list.
my Alienware 15 had the same issue every time it was reset.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
mattyb3
7 Practitioner
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1681 Posts
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8370 Points
549
0
Posted June 28th, 2020 15:00
Don't know about the first issue sorry.
Some possible reasons for your second issue;
1. Reinstall Network Drivers
2. Faulty network card
3. Issue with the antenna or antenna cables
If reinstalling the network drivers doesn't help then I'd suggest checking the antenna wires are connected and not cut/crimped and then buying a new network card if everything looks good. They are usually not very expensive, depending on what laptop you have.