UNSOLVED
BH
Brandon.Hatfield
1 Rookie
•
30 Posts
0
9211
October 16th, 2020 07:00
Dell Chromebook 3100 camera not working
I have 3 of these 3100's now, that are experiencing this same issue. The camera doesn't work on any app including the built-in google camera app. I have power washed, full system recovery, even replaced the camera it's self. There's no error it just never loads.
AdrianG001
6 Operator
•
3958 Posts
6081
0
Posted October 16th, 2020 10:00
can you tell the following so that your problem might be solved
- Chrome OS Version
- What Camera App are you using?
Brandon.Hatfield
1 Rookie
•
30 Posts
6078
0
Posted October 16th, 2020 10:00
85 and 86
I've tried several apps including the default Google camera app.
Brandon.Hatfield
1 Rookie
•
30 Posts
6194
0
Posted October 29th, 2020 06:00
Already replaced the camera
LenaAxelsson
11 Posts
6081
0
Posted November 11th, 2020 23:00
This problem normally occur because of two reasons; either the software connected to the camera is faulty or outdated OR the camera itself is faulty. There is no such big logic behind this issue. Try install an uninstall the application that had the issue. Also check for the driver update.6700Delluser
1 Rookie
•
52 Posts
6018
0
Posted November 18th, 2020 00:00
This question is about a Chromebook in a Dell Chromebook forum. Why would a Dell "Community Manager" ask, "Does the camera show up in the device manager?" THERE IS NO DEVICE MANAGER. This is a Chromebook question. It is asked in a Chromebook forum.
Brandon.Hatfield
1 Rookie
•
30 Posts
6000
1
Posted November 19th, 2020 08:00
Google is tracking a spike in this issue.
https://issuetracker.google.com/issues/172208955
use shift+alt+i Use the hashtag #camera
Hopefully, there's a fix from google or dell. before I have another dozen of these sitting on my desk.
Jesse L (retired)
10 Wizard
•
17898 Posts
•
69016 Points
6032
0
Posted November 17th, 2020 10:00
jraz,
Apologies, for missing the chromebooK OS installed. You mentioned you replaced the camera? Did Dell replace the camera or did you?
Jesse L (retired)