UNSOLVED
Password - SC8000
Took in an older SC8000 on trade. Provided user/pass will not allow us access to the system. I've looked a bit and don't find much in terms of documentation for recovery or reset of admin credentials and have also read references to needing a USB recovery key from Dell support.
If anyone is able to confirm, deny or help that would be much appreciated. Thanks!
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Posted March 29th, 2024 21:41
need recover lost password admin , need help sc5020f model , i tries usb metod but nothing
compellente reinit bucle
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Posted April 1st, 2024 02:31
Hi,
If you are trying to reset the Dell Storage Manager Client administrator password, can you let me know what was the steps that you have taken to create the USB. What is the USB size? What USB format partition?
DELL-Joey C
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Posted April 9th, 2024 02:31
@DELL-Joey C never tried usb never
boot never recover Admin
ng 111 secs for disks...
Missing disks (13, 12, 2).
All essential disks are missing, rebooting in 110 seconds unless disks are found.
Waiting 110 secs for disks...
Waiting 109 secs for disks...
Waiting 108 secs for disks...
Waiting 107 secs for disks...
Waiting 106 secs for disks...0
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Posted April 9th, 2024 03:03
sn358917> system Purge PurgeType Basic PurgeShutdownType Reset
sn358917>
358916 04/09/2024-02:44:14 WARNING System Purge system/system.cpp 7830
3042 The 'system Purge' command requires the system to be fully initialized.
358916 04/09/2024-02:44:14 DEBUG CA ChangeToRollback config/access/caRequest.cpp 21132
7007 Rollback System:System Request: 2942 ObjectMethod (103) Source: IPC Leader: 1 State: 4 CallObjectMethod RetVal: Invalid_In_This_State Idx:
358917 04/09/2024-02:22:29 DEBUG CA ChangeToRollback config/access/caRequest.cpp 21132
7007 Rollback System:System Request: 3002 ObjectMethod (103) Source: Shell Leader: 0 State: 0 IpcSendRequestToLeader RetVal: Invalid_In_This_State Idx:
Shell Command: RETVal: Invalid_In_This_State0
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Posted April 9th, 2024 06:11
Hi,
It looks like there are missing disk detected by the storage. The storage will not fully initialize. Are you using Compellent certified disk? Can you provide a picture of the disk used in slot 2,12 and 13. Can you check if all the drive's LED activity indicator are all lit green?
The command you entered System Purge will require the storage to fully initialize.
If that does not work you would need to call into Support and work with an engineer that can do a remote session with you. If you do not have an active warranty you can ask about a Post Standard Support contract for support.
DELL-Joey C
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
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Posted April 9th, 2024 20:56
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Posted April 10th, 2024 02:15
disk
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Posted April 10th, 2024 02:19
@DELL-Joey C Post Standard Support contract for support. cost??
its old equipement ???
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Posted April 10th, 2024 07:15
Hello,
we don't need pricing directly. You have to contact presales team for this.
Thanks
DELL- Marco B
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Dell Technologies | Enterprise Support Services
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DELL-Joey C
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Posted March 27th, 2024 07:41
Hi,
Could you elaborate more about what admin password that you need to recover? Are you referring to Dell Storage Manager Client administrator password?
DELL-Joey C
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
Did I answer your query? Please click on ‘Mark as Accepted Answer’ if I did.