I added the inspiron 14z to my cart on black friday, pressed the checkout button.  After waiting for quite a while, I was thrown off line.  I refreshed and the same thing happened.  The third time I got a far as loading in my address, thrown off again.  Refreshed got to my address thrown off.  After nearly 1.5 hrs of trying, the item was sold out.  Tried to chat with a agent, they said I should wait and try the three o'clock sales.

My order was  cancelled without any notice. I bought those for gifts. Now Dell made me like a idiot. I spent whole night online to get the BF deal, and now i have nothing. You guys did a good job.

this should not happen when dell claims it self as a powerful cloud computing company.:emotion-6:

I got an email today that says:
Thank you for your Inspiron 14z purchase on Black Friday (235581010).  Unfortunately, due to overwhelming response on that particular deal, the laptop was oversold and we do not have the supply needed to fulfill all of the orders. We have an alternative, equally exciting deal to make up for this inconvenience – we are replacing your order with the new, upgraded$399 Inspiron15 at no additional cost to you.
Should I go for it?

Hi rkimble1183,

Such situations can be annoying, I request you to try it again and it should work.

 Due to Black Friday and Thanks giving day offers the traffic in the website might be full and that is the reason this could have happened. Apologies for inconvenience

Hi liuhongbo,

I do understand your concern, I will definitely put this across to the relevant team to make sure that this does not get repeated.

Please do get back to us for further assistance or information.

Same experience with me. I could not talk to a representative after 1.5 on call.ITS DELL's FAULT they oversold and DELL will profit from it. But we customers will have to bear the frustrations and disappointments.Additionally according to them Insprion15 (launched in 2009) is a replacement for Insprion14Z(launched in 2011). So we all got the deal on a 599 $ laptop but not they are pushing a 400$ old laptop down out forcefully. Or you cancel the order. Either ways its a profit for Dell.At least I along with my family and friends will take a lesson and not come back to dell.

I could not talk to Dell rep even after waiting for 1.5 hrs. But was able to talk on chat.....

What Dell is offerring is a 2009 old laptop in lieu of the ultrabook...  It is so frustrating.  ... At least they should have given us a comparable laptop

I recieved the same email (14z is now Inspiron 15).  I've been on hold now for ~ an hour, waiting to speak to customer care.