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theblacksun7
1 Rookie
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4 Posts
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1442
May 19th, 2017 12:00
Alienware owner verification
Hi Sir, Ma'am,
I would like to verify that my name is the registered owner of my Alienware 15 R3. However, after checking using my service tag via dell.com/support
it only shows the validity date of the warranty but it doesn't show my name as the owner of the unit.
Kindly advice.
Thank you in advance!
Dell-Pamyaphi YL
2 Intern
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189 Posts
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Posted May 24th, 2017 06:00
Hi theblacksun7,
Thank you for posting your concerns on the Dell Community Forum Customer Care Board.
Please accept our apology for any inconvenience caused. But do not worry, we are here to help. However, in order to check the details, we will need the service tag of the unit, name of the registered owner and email ID in private message. Also let us know the name that you see on the record instead of your name. I will look into this for you.
To send a private message, click on my name and select ‘Send private message’.theblacksun7
1 Rookie
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4 Posts
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Posted May 24th, 2017 08:00
Hi Pamyaphi YL,
Good day!
I just sent you a private message with regards to my concern.
Thank you in advance! =)
Dell-Pamyaphi YL
2 Intern
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189 Posts
853
0
Posted May 28th, 2017 04:00
Hi Mon Andrew,
Thank you for sharing the details. I have checked the Service tag you shared and see that you have contacted our Social Media Team in regards to this issue earlier. The team has requested for an invoice of purchase to take this forward. We request you to share the same, so the we can take it forward.