I purchased the Aurora R4 about a year ago.  I had problems the moment I took it out of the box.  My graphics cards have been replaced twice (dual NVidia 680's) and my memory has been replaced.  I am having issues again.  I called support  (6-24-13 early am)  and they assured me that they could extend my warranty for 90 days and would send an e-mail by the end of business day confirming that it was done.  No e-mail on the 24th .. or the 25th.  I called again on the 26th and spoke to someone else who assured me the person i spoke to originally would send the e0mail by the close of business on the 26th.  Still no e-mail.

I am VERY VERY disturbed by pomises being made and not kept.  I will try one more phone call when the office opens today and if i do not get a resolution, my next call will be to my attorney. 

This is NOT the way to keep customers or attract new ones.  If you lose my personal business you will also lose 2 commercial accounts. I have been a DELL customer for many years and have always received great service.  I am not sure where the disconnect  is with the Alienware product.

I hope to get a response from SOMEONE at DELL, ASAP.