UNSOLVED

Denise Belair

updated

6 years ago

0

366

February 15th, 2021 21:00

Delayed Invoice

I ordered a Mobile Precision 5750 CTO on February 3, 2021. It was a significant cost which I need to reimburse from my employer with the invoice. It was built by Feb 7 and Shipped on Feb 8. My credit card was debited on Feb 9 for the full amount. The order page clearly states that the invoice is available 48 hours after SHIPPING (not delivery). The delivery date on Mar 8, 2021 in the "system". 

Given that Dell has already taken my money, they should be able to provide me with an invoice like any other company. My repeated requests via customer service have got me nowhere. This is not good enough from a big company (or any company for that matter). I would like my invoice and a tracking number of my computer. 

  • DELL-Cares

    Moderator

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    27834 Posts

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    718 Points

    271

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    Posted February 16th, 2021 15:00

    We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.


    #IWork4Dell

    For all non-technical issues that require your private data, we must communicate via a private Direct Message
    Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice

  • 270

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    Posted February 16th, 2021 16:00

    I have sent you many replies! You just sent me an automated message saying I had no warranty. ??? Please read what I wrote above.