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Raspantienator
2 Posts
0
305
July 19th, 2020 07:00
Dell Tech support run around
Hello all,
My XPS 13 has been trouble since purchase last October. I have sent the computer back to Dell for 3 fixes. On the phone tech support is a joke as I have spoken with the same guy on 3 different occasions, each with a different. name. They offer the same same fix delivered with rudeness and disrespect.
It is clear, I am to believe, I am the problem. It is also clear that I am to keep this lemon; which seems to be the sole purpose of support crew.
I will not bore you with dates, verbal exchanges, or any of the many, many interactions with Dell.
So, If anyone knows how I can leave this hamster wheel of support inefficiency, and get results, I would be grateful.
Sincerely
Raspantienator
Raspantienator
2 Posts
289
0
Posted July 19th, 2020 08:00
Hello,
Your complaint is similar to mine. I have found that support has no vested interest in solving the issues. Instead, and they most probably are directed to do so, they turn the responsibility over as being the customers fault why the computer is not working. Also, the last thing they will do is take back the defective unit. I hope your problem was solved before needing to use a social area. If you can share with me, what happened next, I would appreciate it.
Sincerely,
Raspantienator