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VectorBlackbird
1 Message
0
192
July 22nd, 2020 13:00
Extremely dissappointed
I purchased a computer on June 22nd 2020. It is now July 22nd 2020. I have yet to receive my Dell XPS 9500. In addition to this, I've called customer service more than 10 times and keep getting the same "order is in final stages of production" nonsense. In addition to that, my order has been delayed twice. What is going on?
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KarthikS78
3 Posts
135
0
Posted July 22nd, 2020 16:00
I just wish Dell publishes ETA's more accurately. Going through something similar to what you are experiencing! When I placed an order the ETA was about 14 days, and now it seems to be changing to no end :(. I understand that COVID is creating an impact on supply chains, but it would have been so much better to have a more accurate ETA for delivery while ordering. I do not think this is an unreasonable ask either as Amazon, BestBuy and even smaller services like B&H offer better estimates! In fact B&H is so transparent that they say they do not have something in stock, but are expecting more in the next 3-4 weeks!
Most of us have been placing orders via Dell as we trust the brand immensely........but it seems like many of us are being let down