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UNSOLVED
Failed customer service
Dell customer support,
Would you please look into my case.
- Computer was taken from Dell. But broken parts is not in stock.
- 4 times a supervisor promise to call but nothing happen.
- Among the 5 calls each wait time and on hold times add up to 2 hrs, a total of more than 10 hrs communications but nothing happen.
- Finally a exchange offer was offered, only after you wait for 4 days. nothing happen, called again to find out the offer was off the table. During the 4 days wait nothing was communicate to me. the customer.
- Customer service agent just throw you around, put you on hold to disconnect you after 45 mins wait time
- Is this the responsible customer service you are talking about?
- The customer Agent who put out empty promise and put you on hold to disconnect you is EMILY at 1 800 653 1628.
- The supervisor who promise to call you shortly, today, in the next 2 hrs. That never call you is CHRISTIAN 1 800 653 1628.
- Also the Escalation team who doesn't seem to exit never calls back.
Please look into my case .
Melody.L
3 Posts
113
0
Posted October 26th, 2020 02:00
Is there any reason why is nobody return or take care this issues? 6 days since leaving this message and still no any sort of updates from Dell!
Dell doesnt Care! Is this your company slogan! Dell doesnt give a !
I demand a response within 24 hours. You can't just take my computer and not give me any updates!
For all of the customer service team who works for Dell, I feel sorry for you! Having to represents such poor company and having to lie to customers every single day!