Dell customer support is abysmal. I have waited over 2 months for my brand new Dell Inspiron 2-in-1 that I need for me to do classes this year and for work. Along with the fact that I need it to function. All of my expensive blind person apps I need for all documents and to do my class work. I had already had paid over $200 to have the computer repaired once and it was sent back to me disassembled. The bottom plate completely off and the problem wasn't fixed. This is beyond a problem. This is aa absolute train wreck. I just want a functioning laptop. I've already kissed my expensive apps and data good bye.
Sorry you experixed such unprofessional service and behaviors.
I lost 3 years dissertation research, and they don’t care!
I got upset when they told me I had to pay a tech to come out to backup my files when it was their hard drive that crashed! I even apologized, but they want blood as I wasn’t that bad but now I am up to 22 messages and emails and hey still haven’t called to schedule a field technician: I pray he or she is nothing like the call center folks
Jesse L (retired)
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17898 Posts
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Posted August 22nd, 2022 02:00
Update = After completing troubleshooting, a DELL-Cares agent setup a part replacement.
Jesse L (retired)