BDoggy7

updated

4 years ago

B

BDoggy7

1 Message

0

315

August 13th, 2022 18:00

My experience has been terrible

Dell customer support is abysmal. I have waited over 2 months for my brand new Dell Inspiron 2-in-1 that I need for me to do classes this year and for work. Along with the fact that I need it to function. All of my expensive blind person apps I need for all documents and to do my class work. I had already had paid over $200 to have the computer repaired once and it was sent back to me disassembled. The bottom plate completely off and the problem wasn't fixed. This is beyond a problem. This is aa absolute train wreck. I just want a functioning laptop. I've already kissed my expensive apps and data good bye.

  • Jesse L (retired)

    10 Wizard

    17898 Posts

    69016 Points

    254

    0

    Posted August 22nd, 2022 02:00

    Update = After completing troubleshooting, a DELL-Cares agent setup a part replacement.

     

    Jesse L (retired)

  • Dr.AR

    10 Posts

    224

    0

    Posted August 22nd, 2022 18:00

    Sorry you experixed such unprofessional service and behaviors. 

    I lost 3 years dissertation research, and they don’t care!

    I got upset when they told me I had to pay a tech to come out to backup my files when it was their hard drive that crashed! I even apologized, but they want blood as I wasn’t that bad but now I am up to 22 messages and emails and hey still haven’t called to schedule a field technician: I pray he or she is nothing like the call center folks