Hello,

I'm in Ukraine, but trying to buy Alienware SteamOs Machine for American address.

I can't chat with your online-support because of too huge difference in time zones. Also can't send any support request from dell.com because I have no DFS Account Number neither Order number since I can't pay for purchase so it isn't confirmed at the moment and have no order number.

I've gotten e-mail which states: "We are unable to process your Dell order as the payment wasn't authorized by your payment issuer. For security reasons card issuers may not approve unexpected online orders - until you call to confirm the purchase."

I've contacted my bank and they state that no transaction were registered from dell.com or any other customer for interested amount of money.

I will appreciate if you provide me any information why transaction can't be accomplished from your side or if you provided any contacts for my to connect concerning my issue.

Thanks