UNSOLVED
placed an order; no confirmation emails, only a purchase ID {RESOLVED}
I tried placing an order on Thursday and paid with my dell ecard. But I did not receive any acknowledgement/confirmation emails like I normally do. The only thing I have is the purchase ID and assume the order didn't go through successful. Can a dell member message back and I'll provide details in a PM.
UPDATE: I just had emails come through for the order. It seems there was just a longer delay over the typical 24-48 hours.
Hello Pamyaphi,
Thank you for the reply. As mentioned in my revised post, confirmation emails did eventually come through ok, it took a few days longer than the usual 24-48H time frame. I received confirmation that my order shipped earlier today.Dell-Pamyaphi YL
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Posted April 22nd, 2017 18:00
That's a Good News. Thank you for keeping us updated about it. Do feel free to write to us if you have any other query. We are here to help.
Dell-Pamyaphi YL
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189 Posts
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Posted April 20th, 2017 04:00
Hi,
Thank you for posting your concerns on the Dell Community Forum Customer Care Board.
We understand you placed an order and recevied no order number, but DPID. We are sorry about the problem, but do not worry. We will look into this for you.
Request you to private message (To send a private message, click on my name and select ‘Send private message’) the DPID,registered owner and email ID. We will look into it and share the details we can find.