Hi,

I ordered a laptop 2 days ago. Didn't receive an email at the time and no contact since. But I did get an IRN  after payment.

Now I'm trying to check status and the Dell website is telling me that my IRN doesn't exist or isn't valid. I tried contacting Dell but the contact process drove me in circles - without an IRN that the system recognises I am not permitted to contact Dell about an IRN that the system doesn't recognise. And their chat function is closed in evenings.

I've bought a lot of Dells in the past but not in the last few years. Does anybody know if this is normal? Do Dell have a lag of a few days between orders submitted, and manual processing? Or should I assume the order failed in some way after submission?

thanks.